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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,835 Reviews
Call Service Center (863) 688-8112

1,835 Reviews of Lakeland Volkswagen - Service Center

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June 11, 2024

My car & I are always well taken care of! Great customer service & communication! Fair prices! More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
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June 11, 2024

The place was beautiful, the attention it was perfect, and they explain pretty well the things that I need to fix. More

by abneryesidb12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh, Katlyn Oldham
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June 10, 2024

Great service and staff is friendly and helpful. Charges are explained in detail and car wash is much appreciated. More

by mariahinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
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June 08, 2024

Katlyn Is always the best. She keeps me informed on everything that is happening. Just a joy working with her More

by fedow00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
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June 05, 2024

Everything at this dealership from purchase to service on my Tiguan has been a great process. More

by slackashley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Ashleigh, Hunter Jackson
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June 05, 2024

The lady at the desk was very nice and helpful when I dropped off my car for general inspection. More

by natalie-jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
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June 04, 2024

Great service and customer service. Did take 3 hours longer even though I had an appointment. More

by alchemy1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
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June 04, 2024

Disappointed, as usual, with the service provided. My windshield was cracked during an oil change and the manager wanted to pass blame instead of taking accountability. More

by pbeckenr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
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Jun 04, 2024 -

Lakeland Volkswagen responded

no one is passing the blame we took care of your windshield? due to the windshield being chip and with the heat as it was getting wash it crack the windshield we took accountability have a nice day

June 04, 2024

Communication is terrible. I came in for an oil change and tire rotation and originally scheduled a ride so my son and I weren't stuck sitting around. 1 hour into it they final More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
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June 02, 2024

Very good customer service. Friendly service as well which isn’t seen at most dealerships. They actually care about you. Ashley was great! More

by COLEKOON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashely , Matthew Lindberg, Katlyn Oldham
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