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This rating includes all service center reviews, with more weight given to recent reviews.
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1,812 Reviews of Lakeland Volkswagen - Service Center
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March 10, 2024
Pleasant, attentive, trustworthy. Super relaxing. Katlyn went out of her way to explain the process to me. Super relaxing. Katlyn went out of her way to explain the process to me. More
by SLBARROSO
Verified Customer
March 10, 2024
Professional, knowledgeable, attentive, worked for the customer, made us feel comfortable, did not feel rushed or pressured. We will be back!!! customer, made us feel comfortable, did not feel rushed or pressured. We will be back!!! More
by sgt swede
March 07, 2024
Staff is helpful, friendly and knowledgeable. With the exception of the prices, I appreciate the convenience using the dealership. With the exception of the prices, I appreciate the convenience using the dealership. More
by CYNTHIAHAFFEY
March 06, 2024
Great service and team fixed our cars issue. Lakeland VW provides quality service for our car. Lakeland VW provides quality service for our car. More
by Mark W
March 06, 2024
Lack of communication and they called numbers that i repeatedly asked them NOT to call. Unsure how they got phone numbers they were calling as they were never associated to that car or account. repeatedly asked them NOT to call. Unsure how they got phone numbers they were calling as they were never associated to that car or account. More
by VW owner
Employees Worked With
March 05, 2024
All staff members were so kind and helpful. I didn't have an appointment and had never been there before and they were still able to find time to fix our issue. I bought the car used from anoth I didn't have an appointment and had never been there before and they were still able to find time to fix our issue. I bought the car used from another dealership that was not a Volkswagon dealer so I needed to find one. Well needless to say I found an amazing one! More
by cgosnay1
March 05, 2024
It was unacceptable, my vehicle still isn't fixed, the bright yellow warning light still lit even though they said it would reset after I drove it. They tried to steal the tow eye that I bought from them bright yellow warning light still lit even though they said it would reset after I drove it. They tried to steal the tow eye that I bought from them earlier in the week. The button to my emergency break is missing now and it wasn't when I brought it in, they said they can't help me with it unless I want to spend the money for a completely new handle. A nightmare. More
by Kellyford407
