Lakeland Volkswagen - Service Center

Quick, easy, kind, and clean waiting room! The employees were nice and the complimentary beverages were nice The employees were nice and the complimentary beverages were nice More

Wonderful Very attentive, helpful and customer oriented Okay, they were great, but this survey is a pain in the xxx Okay, they were great, but this survey is a pain in the xxx More

The scheduling is very easy and availability was plentiful. Drop off was easy, it's signed well and everyone is pleasant. Matthew is always helpful and courteous and the communication is good. Thank plentiful. Drop off was easy, it's signed well and everyone is pleasant. Matthew is always helpful and courteous and the communication is good. Thank you! More

Great Dealership service department goes above and beyond to make sure things are done correct. to make sure things are done correct. More

Matthew was GREAT! I overheard him with another customer & you could tell he cares & was going out of his way to help the man. It was nice to witness his kindness. I overheard him with another customer & you could tell he cares & was going out of his way to help the man. It was nice to witness his kindness. More

Ashleigh was amazing to work with! She turned a stressful situation into a positive outcome. She was pleasant, efficient and knowledgeable. She’s a true asset to your company! She turned a stressful situation into a positive outcome. She was pleasant, efficient and knowledgeable. She’s a true asset to your company! More

Great service, personnel explained what needed to be done. I received notifications of everything as they were working on mi car. 👍 done. I received notifications of everything as they were working on mi car. 👍 More

Lack of customer support through contact or conversation. More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headl More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headlamp. We brought 5 VW from this dealership but the service department has made my mind up to never purchase another one from this dealership. More

The service writers are always professional and kind. However, it took me 5 visits and negotiation on the price to replace all four rotors and brakes on a car that was less than 18 months old and had le However, it took me 5 visits and negotiation on the price to replace all four rotors and brakes on a car that was less than 18 months old and had less than 15000 miles on it. More

Kaitlyn was incredible. Very helpful and friendly. Great service by the technician and service team Very helpful and friendly. Great service by the technician and service team More