Lakeland Volkswagen - Service Center

Katlyn is amazing! After being charged over $10k to fix my car numerous times within the year that's only worth $79.99 in resale revalue can be very frustrating. Especi After being charged over $10k to fix my car numerous times within the year that's only worth $79.99 in resale revalue can be very frustrating. Especially when you get a full service done but still have issues every other month. Just not sure why this issues weren't noticed during the inspection(s). It makes me never want to own a VW ever again. If you take care of quality vehicle it should definitely go into the 100,000s with needing work done here and there. We keep up with our maintenances and services. No matter how annoyed I am Katlyn makes the day much better she is super sweet and a hard worker. Thanks for all she does. Another thing I'm surprised is that when I spend all that money there when I go to pick up the car it hasn't even been ran through the wash. Sometimes it's the small things that means so much to the customers. More

Kept me well informed as to what was happening with my vehicle. Also was very helpful in general vehicle. Also was very helpful in general More

Service tech speed off in car while flipping someone off in garage. If I don’t drive car like that they shouldn’t in garage. If I don’t drive car like that they shouldn’t More

Katelyn is professional and kind. It’s always an anxious time when your car breaks down during a busy time in life. Katelyn has a way of relieving fears and anxiety while keeping me u It’s always an anxious time when your car breaks down during a busy time in life. Katelyn has a way of relieving fears and anxiety while keeping me updated on the progress of the car. She found an answer to every question and everything she told me happened exactly the way she said. She is a gem to keep as an employee. This is the best experience I have had at Lakeland Volkswagon in the 5 years of using their service. More

I want to share my positive experience with a service I recently used. The service was truly remarkable! The communication was exceptional and it made the overall experience very satisfying. recently used. The service was truly remarkable! The communication was exceptional and it made the overall experience very satisfying. More

The multi point inspection was faster than the estimated time given and the customer service at the dealership was good. time given and the customer service at the dealership was good. More

I was very impressed with Matthew! He keep me informed and updated without being “pushy” offering any additional maintenance products/services. I spent right at 2 hours waiting for my He keep me informed and updated without being “pushy” offering any additional maintenance products/services. I spent right at 2 hours waiting for my car to be serviced (oil change) which is far less than I have in the past with an appointment. My last visit was also a great one, so it seems as though things have changed for the better over the last several months to a year. My only qualm with the dealership would be that they never seem to put enough oil in my car (light comes on way too soon) and also offering a “service special” that’s really the standard price. More

The Dealership is clean, professional and attentive to their customers. Communication was consistent and everyone was knowledgeable on the matters at hand. I was updated daily on my car’s status and was e their customers. Communication was consistent and everyone was knowledgeable on the matters at hand. I was updated daily on my car’s status and was explained everything that was done to my car at the time of pickup instead of just being handed my keys and told “have a great day”. I am thoroughly pleased with their attentiveness and customer service. More

This dealership is incredibly helpful, and the service people are some of the kindest in the industry. people are some of the kindest in the industry. More

They installed a part they didn’t need to be installed the key fob I needed a battery I didn’t check it cost me $590. I’ll never go there again. the key fob I needed a battery I didn’t check it cost me $590. I’ll never go there again. More