Lakeland Volkswagen - Service Center

Matthew did such a good job of communicating with me. He was patient and did an awesome job. The used car sales manager Charles was rude when confronted with the problem and less than helpful. Once Matth He was patient and did an awesome job. The used car sales manager Charles was rude when confronted with the problem and less than helpful. Once Matthew got hold of the car it was so easy and convenient. More

Excellent work from all involved! Service was quick and courteous, would recommended to other Volkswagen customers. Service was quick and courteous, would recommended to other Volkswagen customers. More

Matt does an amazing job taking care of clients. Great work and timely service. I I’ll continue to go back if Matt and his team are managing the service department. Great work and timely service. I I’ll continue to go back if Matt and his team are managing the service department. More

The service was very good. Very polite and responsive. Very informative. One of the best experiences i have ever had. Good work on your part. Very polite and responsive. Very informative. One of the best experiences i have ever had. Good work on your part. More

Kept me well informed as to what was happening with my vehicle. Also was very helpful in general vehicle. Also was very helpful in general More

Katlyn is amazing! After being charged over $10k to fix my car numerous times within the year that's only worth $79.99 in resale revalue can be very frustrating. Especi After being charged over $10k to fix my car numerous times within the year that's only worth $79.99 in resale revalue can be very frustrating. Especially when you get a full service done but still have issues every other month. Just not sure why this issues weren't noticed during the inspection(s). It makes me never want to own a VW ever again. If you take care of quality vehicle it should definitely go into the 100,000s with needing work done here and there. We keep up with our maintenances and services. No matter how annoyed I am Katlyn makes the day much better she is super sweet and a hard worker. Thanks for all she does. Another thing I'm surprised is that when I spend all that money there when I go to pick up the car it hasn't even been ran through the wash. Sometimes it's the small things that means so much to the customers. More

Service tech speed off in car while flipping someone off in garage. If I don’t drive car like that they shouldn’t in garage. If I don’t drive car like that they shouldn’t More

Katelyn is professional and kind. It’s always an anxious time when your car breaks down during a busy time in life. Katelyn has a way of relieving fears and anxiety while keeping me u It’s always an anxious time when your car breaks down during a busy time in life. Katelyn has a way of relieving fears and anxiety while keeping me updated on the progress of the car. She found an answer to every question and everything she told me happened exactly the way she said. She is a gem to keep as an employee. This is the best experience I have had at Lakeland Volkswagon in the 5 years of using their service. More

I want to share my positive experience with a service I recently used. The service was truly remarkable! The communication was exceptional and it made the overall experience very satisfying. recently used. The service was truly remarkable! The communication was exceptional and it made the overall experience very satisfying. More

I was very impressed with Matthew! He keep me informed and updated without being “pushy” offering any additional maintenance products/services. I spent right at 2 hours waiting for my He keep me informed and updated without being “pushy” offering any additional maintenance products/services. I spent right at 2 hours waiting for my car to be serviced (oil change) which is far less than I have in the past with an appointment. My last visit was also a great one, so it seems as though things have changed for the better over the last several months to a year. My only qualm with the dealership would be that they never seem to put enough oil in my car (light comes on way too soon) and also offering a “service special” that’s really the standard price. More