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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,824 Reviews
Call Service Center (863) 688-8112

1,824 Reviews of Lakeland Volkswagen - Service Center

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February 27, 2025

The staff were friendly. The waiting area and shop as a whole was clean and organized. More

by marco_velasco92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Lakeland Volkswagen responded

Hi Marco, thank you for sharing your experience! We're so glad to hear that you found our staff friendly and our waiting area and shop clean and organized. We strive to create a welcoming environment for all of our customers. We hope to see you again soon at Lakeland Volkswagen!

February 27, 2025

Great customer support and service Clean facilities Fast Service Video on real time with the unit More

by javiergiuliani1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Lakeland Volkswagen responded

Hi Javier, thank you for the positive feedback! We’re thrilled to hear that you had a great experience with our customer support and service. We're also glad you appreciated our clean facilities, fast service, and real-time video updates. We look forward to serving you again at Lakeland Volkswagen!

February 26, 2025

Great service, friendly staff. Clean and welcoming service area. Timely service and will be back when need arises. More

by SHERYLWILLIAMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Feb 26, 2025 -

Lakeland Volkswagen responded

Hi Sheryl, thank you for your kind words about Lakeland Volkswagen! We're glad you enjoyed our friendly staff, clean service area, and timely service. We look forward to assisting you again when the need arises!

February 23, 2025

Bad service. I was in Lakeland to oil change. After the service my car started to leaking. I back again and the Lakeland told me that I need to spend 3200 dolar More

by NELSON.RICARDO.MORAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Mar 01, 2025 -

Lakeland Volkswagen responded

Hi Nelson, We are genuinely sorry to hear about the issue you've encountered with your vehicle. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We would love the opportunity to look into this further. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns and work toward a resolution.

February 23, 2025

To be honest, I am really not trying to write out a bunch of words More

by pouncingpuma13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Feb 25, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for the 5-star review! We're thrilled to hear you had a great experience at Lakeland Volkswagen. We truly appreciate your feedback and look forward to assisting you again in the future!

February 22, 2025

I always receive top notch service from Lakeland Volkswagen. They keep me informed if anything additional needs to be addressed and the cost. My car is always returned washed! More

by mariahinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Feb 25, 2025 -

Lakeland Volkswagen responded

Hi Maria, Thank you for your continued trust in Lakeland Volkswagen! We're thrilled to hear that you've consistently received top-notch service and appreciate our transparent communication. We’re also glad you enjoy the extra touch of having your car washed. Looking forward to your next visit!

February 22, 2025

The dealership itself i would give a 2 maybe 3 star. We don't buy from this dealer as Brandon and south Orlando are much better. The service department is probably one of the worst we have seen. You se More

by John007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

February 22, 2025

Everyone was very friendly. Tech found the issue right away and fixed it. I will definitely come back More

by Trbl131313
Recommend Dealer
Yes
Employees Worked With
Saul Arzola
Report | Print
Feb 25, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're so glad to hear that our team was able to quickly identify and fix the issue with your vehicle. We truly appreciate your business and look forward to serving you again in the future!

February 18, 2025

Appointment went well. Took my car on time. Had it completed on time. Very friendly throughout. That’s all I ask or need. More

by robinwhite1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Lakeland Volkswagen responded

Hi Robin, thank you for your feedback! We're glad to hear that your appointment went smoothly and that everything was completed on time. We truly appreciate your kind words and look forward to assisting you again at Lakeland Volkswagen!

February 15, 2025

Polite and friendly! But took longer than expected so I didn't get a courtesy car wash More

by DSTEMPLE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Lakeland Volkswagen responded

Hi, thank you for sharing your feedback! We're glad to hear that you found our team polite and friendly. We apologize for the longer wait time and understand how important the courtesy car wash is. We’ll certainly take your comments into consideration as we strive to improve our services. We hope to provide you with an even better experience next time!

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