Lakeland Volkswagen - Service Center

I've been disappointed with the service of getting a tire changed. And the lack of communication with the dealership. Next time I will be sure to write down a log of the dates, times, and the employees, just changed. And the lack of communication with the dealership. Next time I will be sure to write down a log of the dates, times, and the employees, just to do a better job of filling this out. I didn't complete the last survey because I didn't have anything nice to say but this time was bad too. More

Anthony was great and efficient in communicating what can be done for the car. He also really goes the extra mile to make sure you’re taken care of so you can look over your options. Thanks Anthony! be done for the car. He also really goes the extra mile to make sure you’re taken care of so you can look over your options. Thanks Anthony! More

I've run into several issues recently. Bottom line is that I've sent my daughter in (it's her car) to have work done and I feel she is being misled. We asked for new tires -would always Bottom line is that I've sent my daughter in (it's her car) to have work done and I feel she is being misled. We asked for new tires -would always assume they were the tires we had - we were quoted one price and then they put totally different and more expensive tires on. She also went in for an oil light and they drained her brake lines - even though we had just had her brakes replaced a few months back - where they should have bled them. It's a constant barrage of add ons and extras without a real feedback and discussion on what we're getting for the money. Will be looking at other options going forward. More

I was advised if all the services that was going to perform . More expensive then I anticipated, but the car is in good working ordered. perform . More expensive then I anticipated, but the car is in good working ordered. More

Excellent service! They got me right in and took care of my vehicle recall issue within a day. They got me right in and took care of my vehicle recall issue within a day. More

They repair they said I needed I went to another dealership and it did not have any leaks. They lied to be I have bought 4 cars here but I guess I will have to find another dealership to do busine dealership and it did not have any leaks. They lied to be I have bought 4 cars here but I guess I will have to find another dealership to do business with moving forward. I was shocked by the dishonest. More

The mechanics work hard and do a great job. The service dept. Is very professional and kind. Matt is very knowledgeable and good.. The dealership is honest and I will be back! The service dept. Is very professional and kind. Matt is very knowledgeable and good.. The dealership is honest and I will be back! More

Great place to get your vehicle serviced. They kept me updated every step of the way They kept me updated every step of the way More

I have had my Atlas Cross Sport brought back 6 times for speaker issues. For all of my issues they offered to put some gas in my tank. They put a 1/4 tank of gas. After 6 trips back to rectify an issue that speaker issues. For all of my issues they offered to put some gas in my tank. They put a 1/4 tank of gas. After 6 trips back to rectify an issue that is not my doing, I get less than a 1/2 of tank of gas. I am so over this location. I feel like I have been be very accommodating. I in good conscience could not recommend this VW dealership. More

The staff is great in and out and keep you informed of what was going on with your car. what was going on with your car. More