Lakeshore Chrysler Jeep Dodge Ram of Kenner

This dealer's online ad for a new car I was looking for stated "Final Price" but they added $3,999 "environmental package" from the dealer when they wrote up the sales offer a day later. Their advertised stated "Final Price" but they added $3,999 "environmental package" from the dealer when they wrote up the sales offer a day later. Their advertised "Final Price" was false advertising. The sales manager said it was their way to compete with the local competition by falsely advertising at a low price then adding some ridiculus add on to make up the difference once they have your attention and want their vehicle. To make it even more insulting, I've never seen paint sealer and seat protectant (environmental package) be anywhere close to that price ($3,999). I would never consider this dealer again for these reasons. More

Kyle and Anthony were absolutely amazing! They walked us through everything thoroughly and made sure we got the best deal possible. We will certainly be back in the future! They walked us through everything thoroughly and made sure we got the best deal possible. We will certainly be back in the future! More

Very friendly, works fast, and made sure my deal was what I needed it to be 10/10 I needed it to be 10/10 More

Excellent service from Kyle and Anthony ! So glad my husband and I made this choice! So glad my husband and I made this choice! More

Thanks for making my dream come true. Still can’t believe I’m driving a Jeep Wrangler. Y’all really care about your customers. Still can’t believe I’m driving a Jeep Wrangler. Y’all really care about your customers. More

Great dealership, very friendly, will contribute to go back. Kyle was great to deal with as well. back. Kyle was great to deal with as well. More

Kyle was amazing as was AJ. Great experience great value! Would recommend! Thanks and we will be back! Great experience great value! Would recommend! Thanks and we will be back! More

It was a pleasure doing business with Kyle and the Finance guy. They made everything seamless. Great Job!! Finance guy. They made everything seamless. Great Job!! More

My experience with Lakeshore Jeep in Kenner has been extremely disappointing and has fallen far below the level of customer service I expected when purchasing a brand-new vehicle. During the sales pr extremely disappointing and has fallen far below the level of customer service I expected when purchasing a brand-new vehicle. During the sales process, promises were made regarding customer support and service after the purchase. Unfortunately, once the sale was completed, those commitments seemed to disappear. When issues arose that required dealership attention, instead of taking responsibility and assisting their customer, I was told to bring my vehicle to another dealership for service. As someone who purchased their vehicle directly from Lakeshore Jeep, I find it unacceptable that they would not stand behind the product and services they sold. Communication has been equally frustrating. Numerous phone calls have gone unanswered, and messages have not been returned. This forced us to take time out of our day and drive to the dealership in person simply to get answers. What made the situation even more frustrating was arriving to find employees sitting behind their desks with little customer traffic, yet apparently unable or unwilling to answer the phone or return calls. Customer service should not end the moment paperwork is signed. Purchasing a new vehicle is a major investment, and customers deserve honesty, accountability, and support throughout the ownership experience. Instead, we have been met with poor communication, a lack of follow-through, and an unwillingness to fulfill commitments that were made at the time of purchase. I rarely leave negative reviews, but I believe potential customers should be aware of the level of service they may receive after the sale. Based on my experience, Lakeshore Jeep has not earned my trust or confidence, and I would strongly encourage others to carefully consider this before doing business with them. More

Thank You All ! !! Fantastic Experience, I appreciate you Guys Taking care of my Vehicle Expectations! !! Fantastic Experience, I appreciate you Guys Taking care of my Vehicle Expectations! More