Lakeside Chevrolet - Service Center

I had a great experience at first with Lakeside Chevrolet. I was having serious issues with my car to the point where it wasn't safe to drive to the dealership for repairs. Abbey was super helpfu Chevrolet. I was having serious issues with my car to the point where it wasn't safe to drive to the dealership for repairs. Abbey was super helpful in coordinating a tow truck to pick up my vehicle while I was at work so I didn't have to worry about it which took a lot of stress off my plate. She was even able to negotiate a discount on parts with GM on my behalf. I am very grateful for her help and for going above and beyond that day. However, I am very disappointed in the lack of communication, lack of follow-through, and false promises after that first day. As of today, my car has been at Lakeside Chevrolet for 30 days. I knew the repairs may take a while and parts had to be ordered which takes time, which is completely fine and understandable. But I have had to call to get an update on my car several times because no one has taken the initiative to call me unless I've asked them for call back with an update. Today I called 3 times before anyone, including the operator, picked up the phone. I expressed my frustration with the lack of communication and was transferred to Andy, who I was told is the Sales Manager. I started explaining my situation and felt as if he couldn't get me off the phone fast enough because he didn't seem to want to hear about any problems. Shortly after speaking with him, I finally received a phone call from the service department stating they are "working on it" and would call me with more updates later today. We'll see if I actually get a phone call. Unfortunately I no longer trust your word and am not confident you will call me unless I call you first. Your website states "Lakeside's mission is to provide customers who live or work in Kosciusko County with an enjoyable car-buying experience and dependable service." You lived up to that expectation on Day 1 which I am still grateful for, but I have not experienced "dependable service" from you in the last 29 days. More

Really nice and friendly! It was the first time there! I will go back there for my services! It was the first time there! I will go back there for my services! More

Received a thorough review of the analysis that was performed. The tech was not able to isolate a root cause and did not find any issues but noted that there was a concern submitted. performed. The tech was not able to isolate a root cause and did not find any issues but noted that there was a concern submitted. More

Great working with them to need our terms. They are good team to work with when closing a deal. They are good team to work with when closing a deal. More

This Chevy dealership could be the go to place for me to have oil changes and overall periodic check ups for my car. I have had the steering column module replaced by them and I bought a battery for my key have oil changes and overall periodic check ups for my car. I have had the steering column module replaced by them and I bought a battery for my key fob. After me seeking them out twice for work, I can't help but wonder why Lakeside Chevrolet doesn't ask for my business. I expect a letter outlining what a regular check up and oil change costs, so that I can schedule my maintenance with Lakeside. You guys are great, don't shy away from capitalizing on that. Who knows, my next car could come from Lakeside. Thank you. More

They are always willing to take the time to explain what they are working on with you they are working on with you More

Received wonderful knowledgeable care for my truck I would recommend this dealership to everyone The would recommend this dealership to everyone The More

Ron Plum is my salesman, he has done an excellent job. From my first visit to a couple follow up appointments. Very pleased with the dealership so far. From my first visit to a couple follow up appointments. Very pleased with the dealership so far. More

Service was great. Will definitely be back for service and next purchase of a vehicle. Will definitely be back for service and next purchase of a vehicle. More

I spent alot of money for them not to know what's going on with my vehicle. They were playing a guessing game. The technician would work on my car for a few hours and then go work on other vehicles. So it on with my vehicle. They were playing a guessing game. The technician would work on my car for a few hours and then go work on other vehicles. So it felt like they didn't care about fixing the issues and the guy at the counter wouldn't call me with updates and what's going on. When I would call, he would always say. "I was just about to call you". I felt like I was just another person nber and not valued at all. More