We contacted a representative (Sharlena Jenkins) via text and email to review details on a vehicle. We arranged a meeting to see and test drive the vehicle on January 7th. A family issue arose and
Sharlena was unable to meet with us, so she arranged for us to meet with Salesperson Jeff Leatherman. My wife and I visited the dealership in the evening of January 7, 2016. We inspected and test drove the vehicle. We sat down with Jeff and presented a reasonable offer for the vehicle. Jeff indicated that he needed to have a manager review the offer, noting that a manager would not be available until Friday. On Friday 1/8/2016, I received a text from Jeff advising they were still working on the MKX deal and that
Sharlena would be in touch as soon as she has an answer to our offer. I acknowledged the receipt of his text. We did not receive a response for the remainder of the day. On Saturday 1/9/2016, I sent a text to Jeff requesting status and did not receive a response. On Monday 1/11/2016, I sent a text to both Sharlena and Jeff
requesting an update and there was no response.
We understand that you aren't always able to come to an agreement on a sales price. When a customer takes the time to come out to inspect/test drive/submit a reasonable
offer, it seems that it would warrant the courtesy of a response, whether positive or negative. Sent email to share our experience with the Used Car Mgr listed on their site directly, still no response. This was our first and LAST experience with this dealership. We visited Harold Ziegler in Kalamazoo to find, negotiate, and purchase the vehicle we were looking for within the next week.