
Lambert Buick GMC
Cuyahoga Falls, OH
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Round 4! This is the fourth vehicle I purchased from Lambert. Another great experience. This time the car was for my kid, and thanks to Mike and Mark for ma This is the fourth vehicle I purchased from Lambert. Another great experience. This time the car was for my kid, and thanks to Mike and Mark for making her feel special, she loves her Regal! More
Returning Customer This is the second vehicle we have purchased from Lambert. The deal was done, before we even arrived. All we had to do was sign the paper work and d This is the second vehicle we have purchased from Lambert. The deal was done, before we even arrived. All we had to do was sign the paper work and drive away. The customer service is excellent. The pricing and quality of the vehicles is unmatched. I would highly recommend Lambert Motors! More
Success at last! Pat Kassinger was very helpful in giving me several cars to test drive. Pat was never pushy, he answered all of questions and ultimately found just th Pat Kassinger was very helpful in giving me several cars to test drive. Pat was never pushy, he answered all of questions and ultimately found just the car I was looking for. Other sales men were helpful on occasion but never tried to steal the sale. I recommend Lambert to all my friends. Thanks for a great experience. More
Pleased This is our fifth vehicle from this dealership. The salesmen have always been easy to work with and NOT overbearing. We feel the price has been fair a This is our fifth vehicle from this dealership. The salesmen have always been easy to work with and NOT overbearing. We feel the price has been fair as was the amount given for our traidin. More
Treated like family My car has been perfect until Tuesday morning when the battery died. Even after a quick charge the car was humming but electronics were on the fritz. My car has been perfect until Tuesday morning when the battery died. Even after a quick charge the car was humming but electronics were on the fritz. Josh very kindly said to bring in my malfunctioning car ASAP. It was good as new just a few hours later. More
Review Mark Mundy is the best! Thank you for another great experience and we'll see you in another three years when we turn in our current lease! Mark Mundy is the best! Thank you for another great experience and we'll see you in another three years when we turn in our current lease! More
Horrible customer service Last Saturday I was at Lambert with my brother in law looking at a high end used vehicle a Z28. We were there from 145pm to close. We waited almost tw Last Saturday I was at Lambert with my brother in law looking at a high end used vehicle a Z28. We were there from 145pm to close. We waited almost two hours to even test drive. And waited again to start paperwork. We were set on taking this vehicle home that day but the Finance manager was not willing to stay over past 5 and finalize the deal. So we had to wait until Monday to finalize the deal. Now I work for a dealership and I know that if you want your customer happy and want them to return you will stay and do what ever it takes to finalize the deal and get customers on the road in their new car. I know what it’s like to stay over hours after it’s not fun you just want to go home I get that. But this would’ve taken a half hour at most. And if they wouldn’t have made us wait so long we wouldn’t have even been there till close. I was very disappointed when they said they wouldn’t stay. Another thing that really upset me was them saying they don’t detail their cars before they deliver the car. With all this said we will not be returning to Lambert and I will say this was an awful experience with how the employees treated us. Customer service is key to any business and Lambert Buick GMC does not have that. More
As wonderful as ever. Mark goes out of his way to make sure the car buying experience is always a good one. He is on top of what is up and coming and always relays this Mark goes out of his way to make sure the car buying experience is always a good one. He is on top of what is up and coming and always relays this information to his customers. More
Best car buying experience ever Bryan at Lambert makes buying a car enjoyable. We came into the dealership after an awful experience with another dealership, and left with a new car Bryan at Lambert makes buying a car enjoyable. We came into the dealership after an awful experience with another dealership, and left with a new car and a smile on our face. More
2018 Yukon Pick up, financial paper work, and product review was the quickest I have ever experienced. I have bought many GM vehicles and the exit process was a Pick up, financial paper work, and product review was the quickest I have ever experienced. I have bought many GM vehicles and the exit process was always was a pain before finally driving the vehicle off the lot. Especially liked that the so-called extras were only presented and not pushed. Great experience for me! More