Lambert Buick GMC

33 minutes agoNEWDO NOT BUY A USED CAR HERE!!!!!!! I 33 minutes agoNEW DO NOT BUY A USED CAR HERE!!!!!!! I am equal parts devastated and furious.. When you purchase a used car for $21k from a suppos 33 minutes agoNEW DO NOT BUY A USED CAR HERE!!!!!!! I am equal parts devastated and furious.. When you purchase a used car for $21k from a supposedly reputable dealership you expect to be getting a good vehicle. I avoided "buy here pay here" lots because I was trying to avoid the problems I am having. Since day 1 I have had issues with this car. At first I was just too excited about the car and the fact that they replaced the front brakes that started shaking WHEN I WAS DRIVING IT 2 HOURS HOME and the tires THAT ALL HAD CRACKS AND GOUGES IN THE WALL to realize that I should have just taken it back before the loan even went through. I'll preface the rest of this with THEY WON'T TALK TO ME AT ALL now, won't get on the phone when I call and won't return my calls. And I've been nice, emotional and crying because I'm completely devastated, but nice.. I asked for service records and inspection reports for both the work they did and the work that they had done at a Jeep dealership. I had to ask for that THREE TIMES before I got anything. They told me "can't get records from the other dealership and somehow don't have any?!" Then what they did send me is a piece of paper that says they checked the headlights and tail lights, changed oil and "did a multi-point inspection." That's not what I asked for. I asked for the inspection report specifically. CLEARLY THEY DIDN'T ACTUALLY DO ONE (I was told at the time of purchase it had been through a full and thorough inspection.. I asked) and CLEARLY THEY HAVE SOMETHING TO HIDE from what they did/didn't do and/or find and from what the Jeep dealer did/found. At the very end of the 30 days that they cover it started making an awful whining noise on the highway. I called and explained that I couldn't get it in to a mechanic for weeks, they said no problem, just call us when you do. Well the noise is intermittent unless I have a couple hundred pounds in the back so it's not been easy to get diagnosed. Then during that time the AC goes completely out, thats a $2500 repair, well 3k if you count the $500 I've already put into it. This was all within TWO MONTHS of purchasing. When I talked to the service manager a month ago and told him the mechanic told me they thought maybe the whining noise was caused by the AC, he told me that didn't sound right. He told me HE AGREED THEY SHOULD DO SOMETHING BECAUSE THAT'S A LOT TO GO WRONG WITH TWO MONTHS and that he would talk to the used car manager, would "go to bat for me" and would call be by the next day. That was OVER A MONTH AGO. And they clearly talked to the other dealership because their service department won't call me back about getting those records either. I have threatened to get a lawyer but before I do I wanted to try to get this resolved with them directly, but clearly I need to get a lawyer. The fact that they won't speak to me, don't even have the guts to tell me they won't do anything tells me right there that there's something shady going on here, THEY KNOW THEY ARE IN THE WRONG. More

Don't go..they don't care if they sell you something or not..if their service is like this..you better tun not..if their service is like this..you better tun More

Always the best service, six years now. I’m confident that my vehicle is in its best possible condition. This a relationship, and I can’t imagine a better or more convenient dealership. that my vehicle is in its best possible condition. This a relationship, and I can’t imagine a better or more convenient dealership. More

matt bThis place is absolutely horrible for online matt b This place is absolutely horrible for online sales! I bought a 2018 GMC Denali from them. It took weeks to get them to ship me the car. Then w matt b This place is absolutely horrible for online sales! I bought a 2018 GMC Denali from them. It took weeks to get them to ship me the car. Then when the car was received the AC was broke . Theirs a huge door dent and scratches on the passenger side of the vehicle. I thought no problem, I’ll call and they’ll fix it. Talked to Bob Johnson the service manager and he said “take it to a local dealership and have it diagnosed and we’ll take care of it”. After finding out the repair is $1450 the dealership wants me to pay it in full and then be reimbursed 50%. Still waiting on the call from the owner who’s yet to call me. BEWARE! Of buying a vehicle online with this dealership unless you want to get screwed. Never mind the door dents and scratches and shipping delays. More

Gerald at Lambert Buick GMC sold my family our second vehicle purchase from this dealership. Gerald and staff treated us first class and this is why we returned for a second time. The price, the cari vehicle purchase from this dealership. Gerald and staff treated us first class and this is why we returned for a second time. The price, the caring attitude, patience, and willing to help from start to finish with our purchase was first class. Lambert Buick GMC has set the bar high for other Dealerships to follow from their Sales Staff, Finance, and Service Departure always have the "CAN DO" attitude. I wish everyone from Lambert Buick GMC continued success and we will be back . Keep up the great job! More

drove over 4hrs to make a purchase drove over 4 hrs with a trailer to make a purchase .. the salesman showed pictures and a video , but decided not to show all the scratches and dents i drove over 4 hrs with a trailer to make a purchase .. the salesman showed pictures and a video , but decided not to show all the scratches and dents in this vehicle . He lied to get me in there . plus this deanship said that they won't accept a check from my bank? My bank said they have never heard of this before. But I guess if they doing false advertising and lying to costumers the don't want a check that can be cancelled . More

Amazing Experience This is the best car buying experience I have ever had. Not only was the entire staff extremely helpful, and knowledgeable, but they also offered th This is the best car buying experience I have ever had. Not only was the entire staff extremely helpful, and knowledgeable, but they also offered the lowest prices I could find in the Summit County area. What a group of professionals. This is the first car I have bought with Lambert Buick/GMC and I can honestly say, I don't see myself car shopping anywhere else from now on. More

Drove 1 hour to look at 2 cars after contacting dealer 1 hour before. Got there both cars were sold! Sales guy Pat attempted to upsell to another car and Allyssa online texted later sorry. Here’s the th hour before. Got there both cars were sold! Sales guy Pat attempted to upsell to another car and Allyssa online texted later sorry. Here’s the thing, I used the instand messenger from their web site and even texted them the stock numbers and they responded both were on the lot. Major time waisted, very poor sales tactic and team work. More

Gerald made this the easiest car buying experience I ever had. He was informative and helpful throughout the whole process. I wouldn’t hesitate to buy from him again. had. He was informative and helpful throughout the whole process. I wouldn’t hesitate to buy from him again. More

wonderful experience everyone is great. John Sdono is so helpful and truthful on their products. It shows he cares and is not just trying to sell you something to make a everyone is great. John Sdono is so helpful and truthful on their products. It shows he cares and is not just trying to sell you something to make a dime. More