I need repairs done on 2 vehicles. Vehicle 1 is not drivable. Vehicle 2 has minimal damage. I had vehicle 1 towed to the lot. It's been sitting there for a week and the estimate has not been done. I called and asked when it might be completed, and was told the estimate was being done currently and that it should be completed by the end of the day. Near the end of the day, I took vehicle 2 in to a quick estimate on the minimal damage. The manager of the body shop, Heather, was very rude. She raced around my car taking pictures and didn't even give me a chance to show her the extent of the damage. Then she went back into the building and left me standing in the parking lot, without saying a word. When I told her 3 different times that there was additional damage, she didn't see it in her photos and had no interest in going back out to assess the damage and take an additional picture. When I asked her if the estimate was completed for vehicle 1, she asked the man who was supposed to do it and he acted as if he hadn't even started the estimate. When I addressed my concerns with Heather, she told me that because I'm already disappointed in their services this soon into the process, I should just take my vehicles somewhere else to get the work done. She told me this two times and didn't have any interest in addressing my concerns. Now I'm trying to get it towed to a different dealership and they won't release my car until I either pay for the initial $170 tow, or until my insurance company responds to them saying that they will pay for it. I don't think either of us should have to pay for a tow to their shop when THEY told me to take my business elsewhere. My car is being held hostage, which I'm not even sure is legal, and the General Manager was supposed to get back with me today about a resolution and has not done so.