Land Rover Alexandria

I am very happy with my visit to Land Rover Alexandria in all aspects. I have had the unfortunate experience of other vehicle dealerships taking advantage and performing unnecessary maintenance, etc. Not h all aspects. I have had the unfortunate experience of other vehicle dealerships taking advantage and performing unnecessary maintenance, etc. Not here! I also appreciate the regular communication regarding vehicle status. In the aggregate, I highly recommend Land Rover Alexandria. Thank you, Thomas! More

Excellent customer service! I initially scheduled an appointment for getting my 2019 Velar's 20K suggested manufacture's maintenance service performed After the check in proces I initially scheduled an appointment for getting my 2019 Velar's 20K suggested manufacture's maintenance service performed After the check in process Kevin suggested that it only needed an oil change and to top off all fluids due to the low mileage of my vehicle. I was pleasantly surprised that I wasn't taken advantage of because of my gender. Such an admiral suggestion and an example of excellent customer service. He could have easily proceeded with the service I initially had scheduled which would have resulted in costing more than an oil change fee. Kevin followed up with me within 24 hours to ensure all was still good after serving appointment. I will definitely return to Land Rover Alexandria for future service needs for my Velar. I will personally seek the assistance of Kevin for all upcoming service appointments. Additionally, Mr. Cabbagestalk,my favorite sales associate is on staff at this dealership He is the epitome of excellence in customer service. Such a pleasure to meet another staff member of this caliber in Kevin. Thank you, Irish Robinson. More

My first time getting service from LR Alexandria but, since many of the staff moved there from the LR dealership that I previously used for years, I know them well. Service was excellent as it has alwa since many of the staff moved there from the LR dealership that I previously used for years, I know them well. Service was excellent as it has always been. Special thanks to Kevin and the service technicians, and also to KZ, for their knowledge and support! More

I find this new location to be quite satisfactory. The level of customer service is commendable. However, during my most recent visit, it appears that my vehicle was not properly cleaned as is typic The level of customer service is commendable. However, during my most recent visit, it appears that my vehicle was not properly cleaned as is typically the case. It seems that a certain amount of service expenditure is required to receive this treatment. After making my payment, I was informed that my vehicle was parked outside and I was required to locate it myself, without any assistance. It was only after I requested help that I was directed to its exact location. In terms of cleanliness, this location is satisfactory. It is also more spacious and aesthetically pleasing than the previous location. More

There are two closer Land Rover dealers. But I chose to drive to Land Rover Alexandria based on the way they treat you. But I chose to drive to Land Rover Alexandria based on the way they treat you. More

Always wonderful service. Everyone especially Ash is always so friendly and helpful. Great service ! Also great lounge for waiting customers Everyone especially Ash is always so friendly and helpful. Great service ! Also great lounge for waiting customers More

Tour and the Land Rover team were amazing to work with! Fast, friendly, courtesy service! Fast, friendly, courtesy service! More

I was absolutely loyal to Land Rover but my trust has eroded and I am frustrated with the Land Rover of Alexandria Dealership overall. I have to say that this was the only brand that I decided I would g eroded and I am frustrated with the Land Rover of Alexandria Dealership overall. I have to say that this was the only brand that I decided I would get from now on but over the years, a few things (spoiler was cracked or exchanged while in service, Land Rover app stopped working but they continued to collect money from me for years, etc.) have happened which started my distrust in Land Rover--not once, except for this last time (because I refused to pay $15,000 this time) have I come in and only had to pay for an oil change or just the regularly required maintenance. Since the purchase of the car, I have paid an average of $2,700 every year until a little over a year ago when I had to pay almost $7,000 for the loss of power/timing issue and had to bring the car back almost immediately because it was not serviced properly and they tried to charge me more when it was their problem. Fast forward to now and I am told that there are turbo issues due to a crack and the timing cover needs to be resealed and it makes me wonder if that was my original issue or was the crack caused by the servicing of the vehicle. All in all, I now feel that I can no longer trust Land Rover of Alexandria or the reliability of any Land Rover vehicle. I have spoken with an independent Technician who told me to stop sinking money into this car so I will now start looking for a different brand of vehicle. I have had a conversation to make both the General Manager and the Service Manager aware of my distrust issues (to protect others) and they both assured me that trust issues would not be tolerated at their Dealership. Now, you have been warned! More

Amazing customer service! I’ve been under Kevin’s care since 2012! The Alexandria Team is great! I’ve been under Kevin’s care since 2012! The Alexandria Team is great! More

Yujin, my service advisor is awesome - Warm welcome, efficient, clear explanation of services, and a great waiting area efficient, clear explanation of services, and a great waiting area More