Land Rover Anaheim Hills
Anaheim, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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I have been trying to get a part replaced on my vehicle for the past five weeks, and the experience has been extremely frustrating. Every time I had an appointment scheduled with a loaner vehicle, it was c for the past five weeks, and the experience has been extremely frustrating. Every time I had an appointment scheduled with a loaner vehicle, it was canceled the day of because I was told the part had not arrived. My service advisor, Miriam, failed to communicate with me in a timely manner. On two separate occasions, I was already on my way to the dealership after adjusting my work schedule, only to find out that my appointment had been canceled because the part was supposedly not in. My appointment was then rescheduled for a Monday. The Friday before, I called to confirm and was told that although Miriam was not in, the part had arrived. However, on Monday at 8:30 a.m.—just one hour before my 9:30 a.m. appointment—Miriam messaged me saying the part was not in. When I replied that I had been told on Friday that the part had arrived, she responded, “I’m sorry, yes, it’s in.” At this point, I feel that the part may have been available and that my case was not being properly managed. The lack of communication, conflicting information, and repeated last-minute cancellations have caused significant inconvenience and made me lose confidence in the service I was receiving. I am very disappointed with the level of customer service provided and hope improvements are made so other customers do not have a similar experience. More
Worst dealership service ever. I booked a warranty repair a month in advance just to make sure that I could secure a loaner vehicle while the vehicle was being diagnosed and repair I booked a warranty repair a month in advance just to make sure that I could secure a loaner vehicle while the vehicle was being diagnosed and repaired. I confirmed TWICE about the loaner vehicle and received confirmation that it's been reserved for me both times. I then receive a third call the day before my appointment and the rep tells me about a $275 diagnostic fee that's required which was never mentioned before. He also told me he doesn't see any mention of a loaner vehicle request on my record and offered me an Uber ride home instead. He proceeded to tell me how limited they are with loaner vehicles and that it's near impossible. Maybe he should get the story straight with the two previous reps they were able to confirm the loaner with me if that's the case. This dealership wasted my time, jerked me around and decided to disclose a required fee last minute. I am appalled at the lack of professionalism of their service center and cannot believe they'd try to pull a fast one on me last minute. If you value your time and money, don't waste it here and better yet, take your business elsewhere. More



