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Land Rover Boerne

Boerne, TX

4.7
749 Reviews

32120 IH-10 West

Boerne, TX

78006

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Showing 749 reviews

October 06, 2023

Excellent customer service and support, fast and friendly service clean facilties doe Rae me da so la More

by encerradovictor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depot
Oct 09, 2023 -

Land Rover Boerne responded

encerradovictor, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 06, 2023

Paid for detailing and didn’t get the interior detailed or cleaned . My car was the same ( very dirty ) on the inside as it was when I came in. Front desk people were great. No complaints there. They were More

by BRIDA.MS.27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorena was great
Oct 09, 2023 -

Land Rover Boerne responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 830-368-2119 at your convenience.

October 06, 2023

They have done a great job and have been first class, but I still need some minor work done and I travel the majority of the time which makes it hard to get my truck to Boerne from New Braunfels. More

by cd_vogel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenilee Knight, Timo Navarrete, Andy Osorno
Oct 09, 2023 -

Land Rover Boerne responded

cd_vogel, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

October 06, 2023

Great They fixed my car and got everything done under the extended service plan Thanks More

by KELLYSELLSRV
Recommend Dealer
Yes
Employees Worked With
Lorena
Oct 09, 2023 -

Land Rover Boerne responded

KELLYSELLSRV, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 05, 2023

Nice representative. Estimate on service time a little longer than expected. No courtesy vehicle. Shuttle not available. Nice waiting room. Have used Sewell in Austin for More

by JGILBERT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only service. Stepped into show room. Not very helpful.
Oct 06, 2023 -

Land Rover Boerne responded

JGILBERT6, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 05, 2023

Very welcoming intake. Lady was very helpful and professional. I was in and out quickly. More

by axmproperties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Non of the above
Oct 06, 2023 -

Land Rover Boerne responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

October 05, 2023

Fails to keep word and does not deliver on promises without constant probing . We’re promised a spare key 9 months ago at purchase, but still, nothing. 3 hours service turned into 8 and after $1,300 co More

by squashveg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arty Lawyer
Oct 06, 2023 -

Land Rover Boerne responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 830-368-2119 at your convenience.

October 04, 2023

Excellent service and sales. Andy did a great job and the vehicle was immaculate. I was not happy about the added coverage of the elite protection but the sales manager made it r More

by KMORAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenilee Knight, Calin Doud, Andy Osorno
Oct 05, 2023 -

Land Rover Boerne responded

KMORAN3, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

October 01, 2023

Very helpful Friendly staff Clean car Nice snacks Helpful problem solving Enjoyed getting my car back More

by KCOWANMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service only
Oct 02, 2023 -

Land Rover Boerne responded

KCOWANMD, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

October 01, 2023

Had a fast and great experience. I will be back when I'm in need of anything else! More

by RIDERR1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loerna
Oct 02, 2023 -

Land Rover Boerne responded

RIDERR1979, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

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