Land Rover Charlotte

Prompt service My headlamp burned out. Land Rover of Charlotte scheduled a service visit on the same day for prompt replacement. The complimentary car wash was also My headlamp burned out. Land Rover of Charlotte scheduled a service visit on the same day for prompt replacement. The complimentary car wash was also appreciated. More

75k mile service Gary Buss is our service contact and does a very thorough job with honesty and integrity. I trust his judgement and advice. The mechanics also do a Gary Buss is our service contact and does a very thorough job with honesty and integrity. I trust his judgement and advice. The mechanics also do a superb job. I'm very satisfied with their work and highly recommend them. More

Nice Service I truly enjoyed my purchase of my new vehicle without any problems. My product specialist Mr Harden was very knowledgeable and showed me several opti I truly enjoyed my purchase of my new vehicle without any problems. My product specialist Mr Harden was very knowledgeable and showed me several options before I made my decision. I thank all the staff that was involved in my purchase. More

Always great! I've been coming to LR Charlotte for about 18 years. The service team has always been excellent. I recently moved to Augusta, GA and was disappointe I've been coming to LR Charlotte for about 18 years. The service team has always been excellent. I recently moved to Augusta, GA and was disappointed to learn that LR Columbia wouldn't service my vehicle because of its age. Other than the distance, I'd rather Charlotte Land Rover continue to work on my Discovery anyway. I coordinated with your scheduler and Gary Buss ahead of time to ensure the work could be done in one day during a trip to Charlotte. Everything went smoothly! Thanks for the great service! More

Terrible Sales Experience While at the dealership for my scheduled Range Rover Sport service early (7:30am) on June 18th, 2019, I found a new vehicle that I asked to get a pric While at the dealership for my scheduled Range Rover Sport service early (7:30am) on June 18th, 2019, I found a new vehicle that I asked to get a price on. I also went to the web site that night and "built" a vehicle that I would like to have should I have to order one. I was contacted the next morning by Marco Amaya who set up an appointment with me to return to the dealership on Tuesday the 24th at 6:00pm to meet and discuss the new vehicle on the lot, or the ordering process for the car I "built" on line with the Sales Manager. I was then contacted by Neil Persad who told me that he handles the "builds and new car inventory" and that Marco was from a call center and that I should let Marco know that he (Neil) had reached out to me. Hmmm... I should contact the guy at the call center and tell him that someone else (Neil) had contacted me? Ok, I let that go and asked Neil if he would have all of the information together and ready when I got there for my appointment at 6;00pm on the 24th. He responded by text saying he would " get some info and see if that will work" He then asked "why so late on Tuesday? 6:00pm is usually when management heads out" REALLY? I'm driving 1-1/2 hours from Hickory, through Charlotte rush hour traffic for an appointment to buy a $80K to $90K vehicle and he wants to get out of there by 6:00? I guess business must really be good! Needless to say, I canceled my appointment with him (so management could make it out of there on time) and am now looking for the same or a very similar vehicle from other Range Rover dealerships. This would have been the 5th new or used Range Rover I have purchased from one of the Hendricks locations. Oh, I also have all of the texts and emails that I would be happy to share with any Hendricks Management, should they ever read or hear about this pathetic experience. More

Great Service Experience Gary Buss was extremely helpful, courteous, fast and accurate. He made the service experience enjoyable...if there is such a thing. I was very pleased Gary Buss was extremely helpful, courteous, fast and accurate. He made the service experience enjoyable...if there is such a thing. I was very pleased with his attention to the customer. More

18 year customer I have owned 3 Land Rover vehicles - 2 purchased here and all 3 serviced here. Over 18+ years. Generally I have been pleased or very pleased. Gary Bus I have owned 3 Land Rover vehicles - 2 purchased here and all 3 serviced here. Over 18+ years. Generally I have been pleased or very pleased. Gary Buss is at the core of delivering great customer service and often has to deliver bad news on costs or tech shortages that delay repairs. I will say that since early 2018 the overall service has improved from good to very good after management changes were made. The dealer appears to be better staffed too with repair techs.I also appreciate Moaro's help with loaner cars and his customer service. He and Gary are a great team. More

Very professional. Great communication and immediate return of phone calls. Sales Rep always followed through on his duties. All very positive and professional. Would Great communication and immediate return of phone calls. Sales Rep always followed through on his duties. All very positive and professional. Would recommend to friends and family. More