Land Rover Cherry Hill

Staff went out of their way to make me comfortable, spend as much time as I needed without pressure, and secured an incredible price, delivering the car in pristine condition. Brad even sat with me in the c as much time as I needed without pressure, and secured an incredible price, delivering the car in pristine condition. Brad even sat with me in the car long after hours were done, to be sure I understood the Rover's features and had my Bluetooth and Sirius properly set up. More

We have taken our 2005 LR3 to this dealership for major repairs. Alternator failure in August 2010, computer systems freeze November 2010 and just recently to replace a shattered rear window March 2011. repairs. Alternator failure in August 2010, computer systems freeze November 2010 and just recently to replace a shattered rear window March 2011. I accepted the possibility that alternators and computer systems can be tricky, and thus, merited more patience when we were not called, not updates, left on hold for long, long streches, etc. But this final experience, which just concluded this morning, will hopefully be my last. Let me explain what happened this week: Our rear window was shattered by a BB gun pellet on Monday evening. My spouse is convinced that only RR people should work on these cars, so the car was driven to Cherry Hill Monday evening. It was not until late Tuesday evening that my spouse was called and informed that it would be a $900 repair. "When will it be ready?" "That depends on when the window comes in." "You know, we're a one car family. I would really appreciate getting it as soon as possible." "Uh-huh" On Wednesday, with no update from them, I call to see if this window has "come in." I am told no, but that overnight delivery should have it there soon. Isn't the point of overnight delivery?? To order a product one day and have it the following day? By this rational calculation, no one called for the window till Wednesday. No one called to let me know -- which would have lowered frustration levels completely. Thursday: no update call from anyone at Range Rover Cherry Hill for the one car family (3 kids-- all under 8 years) that has not had a car since Monday evening. I call 4:30 Thursday for the update. "Yeah, your car just got done." "It did? I've been waiting to hear..." "Yeah, just now, it got done." "Sooooo, I can pick it up?" "Well, (pause) you should really let the apoxy set and settle overnight." "SO I should wait until tomorrow?" "Uh-huh" This conversation is so frustrating. Frustrating because this customer services person really doesn't care about me, my understanding of the situation, OR my sense of customer satisfaction. In fact, it doesn't really sound like he cares about his job. That's even scarier. I have to DRAG an explanation out of him. This morning when I went to pick up the car, I calmly explained how upset I have been. I explained that this isn't an isolated incident, it's the third time I have been frustrated with --above all else-- their communication skills. I was curious if there was a different category of service for those who purchased theur car from that dealership, which we did not. My concerns were met with a luke-warm response: what sounded like a memorized paragraph from the RR customer relations guide. As I paid the close to $900 bill, I asked if they got the BB pellet out. My luke-warm point person turns around to a guy sitting behind plexi glass under a sign that says "Customer Service" and repeats my question. This gentleman snorts in disgust, shakes his head and answers with 2 syllables (much like my 7 year old) "Noo-ooh!" Wow. Thanks for all your personal touches, Range Rover Cherry Hill. More

Horrible experience from first day of purchase. Condescending to customers with knowing theres no other place to take your car to within hours of each other.. Land Rover has sort of a monopoly of s Condescending to customers with knowing theres no other place to take your car to within hours of each other.. Land Rover has sort of a monopoly of sorts when it comes to service. They know they can do whatever they want and do so, well knowing you have little to no options. Highly recommend rethinking a purchase of any Land Rover product due to the complete disappointment of a brand I bought into thinking it was the total opposite. Disheartening experience since I loved these vehicles since childhood, then when I can afford one it comes to be a total kick in the face. More