Land Rover Dallas

Worst experience in my life! This dealerdhip has some team members that lack honesty and integrity. They are very comfortable using aggresion, manipulation, humiliatation, and in This dealerdhip has some team members that lack honesty and integrity. They are very comfortable using aggresion, manipulation, humiliatation, and intimidation to demean their customers and treat people like they are not worthy of professional customer services. Case in point - I found a car online that fit my needs. I contacted the chat team to gather more information and for help with my trade-in. Unfortunately, they needed me to bring my trade-in to get an amount. So, the next day Tommy Phan contacted me and said he would be my salesman and scheduled me an appointment. Yet, to my surprise he only felt it was important to talk to me until I arrived for my appointment. Once I arrived another salesman, sittting outside of the glass-enclosed offices, introduced me to Lucio, Tommy's assistant. Lucio did an exceptional job showing me the vehicle and discussing additional features during the test drive. However, when I got in the car I noticed the RR Sport was rising and falling continously on the passengers front side. Lucio quickly reassured me that this was getting fixed and that they were just waiting on the part. He then stated, it wouldn't take more then a day to repair. After the test drive we chatted to build a rapport and then he worked on getting the value for my trade-in. He then took me in the building and asked me would I be financing the car? I told him no, I have a pre-approved check from Navy Federal, he politely said, I don't think we work with that bank so, can you finance with us? I said okay after questioning his statement and started to fill out their application on his computer, then I stopped and shared with him I am not comfortable doing this until we have finished discussing my concerns about the vehicle's suspension, chipped paint. warranty and value of my trade-in. That's when Tommy came out his office to insult me with the vale of my trade and unwanted business with my credit union that provided me with a check to purchase the vehicle. He further explained the only way I could use my financing would be if I got a cashiers check from them. I contacted the bank to share this information and was told I would need to make the request in person. I went on to discuss my concerns with Tommy about the car and he said everything would be addressed on the car if I get a cashiers check from to purchase the vehicle while reiterating I am going to take caee of you- "your bday is coming up and I know that". He also informed me that I didn't need a warranty but if I had to have one - don't get it from the dealership. I left them around 4pm with a purchase order to catch the bank. Once I got there I was told it would take another credit pull to complete the process of getting a cashiers check and possibly 24hrs. I called Tommy explaining the steps and he asked me to put a deposit on the car to show I was serious so they could start working on the vehicle before my bday asking what color bow I wanted. So, I immediately sent them $1030.00 dollars via a link he texted to me. The next morning I recieved an email from my bank that everything was approved to pick up my check. I called Tommy and he instructed me to go get the check, take pictures of it and text it to him. So, I did. I also explained that after all this I expect to purchase my car today and willing to drive a loaner until it's undergone repairs to my satisfaction. He agrees to set this up and take care of me. Then his assistant Lucio sends me a text stating Tommy will be in training for the next 3-4 hours and he will be working with me. I spoke to him over the phone and told him the game plan. He later text me and asked me to bring to send him proof of insurance for the RR sport to help expedite the paperwork process. I did. When I arrived happy and excited, with my fiancé, the vehicle was parked outside the door. Tommy was in his office and Lucio was ready to start the paperwork. Right before we started lucio went to the car with my fiancé, to get the milage. I then walked over to Tommy to say, hello. My fiance saw me standing in the doorway of Tommy's office and came over to meet him. Tommy introduced himself and told him I noticed you were not here yesterday so we pulled the car up so you could see it and test drive it before we make repairs. I complimented him for being so thoughtful and we began signing the purchase order, the carfax, repair bills and that's when Lucio mentioned we would be taken the RR Sport I was purchasing home tonight instead of getting a loaner. Shocked and disappointed, I asked him how come? He further explained the parts were delayed so I would need to bring the Vehicle back for repairs, and an oil and filter change. That's when Jeremy Hauss walked up to us and introduced himself as the used car sales manager and Tommy disappeared for the remainder of the time I was there. Jeremy began to explain how I needed to take the new vehicle home because the parts were not available until the end of January. I further explained my concerns about the suspension and how it causes the car to rise and fall continuously. He stated he was not aware it was doing that and mentioned the car would not be safe to drive however he would not be putting me in a loaner until he knew for sure how long repairs would take. That's when the aggressiveness started. I explained everything to Jeremy while Lucio just stood there nodding in agreement. Jeremy went on to explain why he wasn't willing to give me a loaner and asked me to wait until tomorrow so he could contact the UK for the status of the part. I got my brother-in-law in the car biz on the phone and he explained the car could not and should not have been driven in its condition and how he needed to find out the status of the part because depending on the time-frame he might decide to wholesale the vehicle. THIS WAS THE TURNING POINT! After hearing this, me and my fiance were appalled to learn that they had me do all this leg work; put down a deposit, get a cashiers check in their name text a picture of it, take another day off, change my insurance coverage on my current vehicle, sign a purchase order, car fax and repair slip to be told first your taking the car tonight "As is" then to we may not even decide to sell the car anymore. At that time I had to take a deep breath because I was feeling an anxiety attack coming on. Certainly I felt taken advantage of a woman, disrespected, humiliated, embarrassed, and unworthy. Yet, I begin to demand a proper resolution; Jeremy continues to go back in forth with me as he uses his aggresion to go on and say you currently don't have a binding contract with us and we will not be accepting your form of payment anyway. After the back and forth. I explained my disappointment in how he managed this entire deal and refused to offer any solutions or alternatives including a loaner for the night, a taxi, or the purchase of another vehicle. Surprisingly instead Jeremy had the audacity to double down and say, :we should just part ways at this point." Shocked, embarrassed, humiliated, and insulted by the events and discussions not to mention Tommy and Lucio leaving me to defend myself while the entire staff listens. I therefore, decided to conculde the discussion by asking for an uber home. Jeremy agreed to pay up to $56 via Venmo if I ordered it through my uber app. I asked him what the next steps would be and he said we would juat have to wait until the morning. That was when I decided to take my chances leaving in my car with no insurance coverage. When I got home I text Lucio for a copy of everything I sighed and to my surprise there was no response. Ultimately, I am disappointed. I feel like i was baited and switched, taken advantage of, disrespected, and humiliated as a professional black female consumer at a prestigious dealership that clearly lacks accountability. More

I had a real nightmare experience with this dealership, BAD FATIH business. I saw the post (White Denali 2018) on cars.com. The car was posted as no damage or issue reported. I stoped at the dealer at the BAD FATIH business. I saw the post (White Denali 2018) on cars.com. The car was posted as no damage or issue reported. I stoped at the dealer at the begging of September , did a test drive and indeed everything looked good. I applied the finance. And after three days got a message from them saying I was approved and them I did my first offer, they denied all of my offers for three days straight and we didn't not move forward with the deal. Some days later, after they clearly said NO, They contacted me back saying; "Hi, our sales manager asked us to call you back, he will now accept your offer". I was very happy with the news, they have suddenly NOW accepted my offer of taking off more than 3K on the price of the car. I've got the car, very quick and after 20 min driving, the parking sensors starting showing asking for maintenance. I stoped the car, took a picture and sent to the sales person. Because on the paper inspection that they gave me to sign, everything including this sensors were perfect and working. While stopped, I noticed a dent on the rich side of my car, on the back of the passenger door. I took a picture and sent to them sayin; "Hi, what this is about? you guys just gave a paper saying the car was spotless". Them I asked; "this was the reason you guys after denying my offer, three days later accept my offer?". They only answered; "Sorry, I'll check tomorrow and update you with the manager". Only after several attempts of contact at the next day, they answered; "I'm not mechanic don't want to give wrong info but I'll check" (Friday). Only on Monday, after several attempts to get updates, they answered; " service manager hasn't got back to me". Them some days later a service manager finanly called me, scheduling the appointment to receive my car to fix those issues next Thursday morning (October 6th). I left my car, two days passed and nobody called me, until I started calling them to get an updates, after 6 attempts of trying to talk with some one, and they were always transferring me to somebody else that don't know what was going on, a lady told me on the phone; "your car is here, but nobody is allowed to touch your car, or give you an update". I said; "what? this is a joke?" I spent hours trying to talk with somebody after that, until night when the service manager finally decide to talk to me he said; "the PDR professional took a look, and the dent is not fixable, they need to replace the entire part. and my service manager is not willing to pay for that, I need to talk with the sales manager on Monday to see what they say". I said; ' How you guys are saying to a customer that just purchased the car with you, that got a hidden dent secretly hidden that this dent is not fixable, and because is not fixable you are not going to to nothing?" Have said; "I HEAR YOU". Monday came, nobody answered my texts or phone calls, until I Decided to get an uber to stop by there. When I got there, after asking where is the manager of this store? The until unknown "sales manager" came to me at my table, and asked me what was going on. I said, we have only two possibilities of what happened; first, between when I came here first time and when you after some days mysteriously accept my offer, something happened with my car here during this gap of time, and you because of that "not fixable dent" decided to accept my offer, and for sure without saying anything about the damage on the car to me. Or, you had that damaged before, but you didn't know that was not fixable, somebody came during that period of time and told you; this is not fixable. And now knowing this, you asked your guys to call me and accept my offer. and for sure, do not mention anything about this. The sales manager look at me, moved his eyes like saying "you got it", and them said; "you purchased a used car 'as it is". we can not do anything. I said: "you now I'm right'. He didn't say yes or no. He jus said; "I'm gonna send some employees back home today". It goes without saying, they planed it all. More

DO NOT BUY FROM THIS DEALERSHIP!!! IM REGRETTING IT BIG TIME!!! Going thru a very bad experience RIGHT NOW! with these Rude, Despicable people! I purchased a 2021 Land Rover RR Velar P400 R-Dynamic I pu TIME!!! Going thru a very bad experience RIGHT NOW! with these Rude, Despicable people! I purchased a 2021 Land Rover RR Velar P400 R-Dynamic I purchased this vehicle on Saturday 06/12/2021, drove it approx 120 miles that day. Next morning 06/13/2021 heading home, approx 3 minutes into the ride, the car begins to sputter and misfire violently We stopped to add fuel, thinking maybe the fuel in the tank (from dealership)was bad..... topped off tank and continued home sputtering all the way. Scheduled a time to bring car into dealership service dept Dropped off the Velar on July 6th at the Service dept Land Rover Dallas Expected to receive a "loaner vehicle"at the time of dropping off, but was told by my service advisor Jonathan Siegel that "we have no loaner cars available at this time". That was literally 4 weeks ago..... when i dropped off my car to get repaired, with 475 miles on it, Today is August 2nd..... and I STILL DONT HAVE MY CAR BACK! THEY CANNOT FIGURE OUT WHAT IS CAUSING THE SPUTTERING AND MIS-FIRING!!!! THEY CANNOT FIX IT!!!! So service advisor, Jonathan .... decided that he doesn't need to keep me informed any longer..... Never mind that they had already had my car for three solid 4 weeks, No loaner car available during the entire 4 weeks ( i inquired multiple times during this 4 week period) and Never mind that I had just purchased this car 3 weeks prior to bringing in for repairs..... at this very dealership, literally off of their showroom floor! Never mind that my car only had 475 miles on it So I still have not heard back from my service advisor Jonathan Seigel ..... Not since July 21st ....today is August 5th.... Also I emailed Wayne Cloud, The General Manager of Land Rover Dallas on July 27th, Still have not heard anything back from him. Bottom line is this .... I purchased a vehicle from Jaguar Land Rover Dallas on June 12th, spent over 100k on this vehicle! Vehicle began having major issues the very next day!!! (June 13th) Made appointment for service on July 1st dropped off car on July 06 at service department Land rover Dallas Service advisor assigned to my vehicle was Jonathan Siegel I asked for loaner car, was told "none available" at time of drop off.... Asked about a loaner car a couple more times during the following 3 three weeks...while i wait for mine to be repaired....."none available" I asked questions about my vehicle status a little harsh or bluntly after waiting and being patient one time and now nobody will even call me back or text me back....I emailed General manager....No response!!! I even went online and contacted Land Rover USA corporate, Customer relations department..... and explained the situation calmly and professionally .......and NO Response whatsoever!!! These People just don't give a crap! Nobody will call you back, They absolutely dont care that they sold me a defective vehicle! They dont care that my car has been in their service dept for 4 weeks now! You would think that knowing that they sold me this xxx ... they would at least give me a loaner car to drive while they work on mine??? They have had my car in their possession for more time than I have had it ...... I think they should make my payments on it! UPDATE 08/04/2021 - I was contacted by Ana Gallegos (another service advisor that was instructed to contact me) and she has informed me that they ordered a part, but that Land Rover USA has informed them that at this time they cannot give anybody an ETA on when that part will arrive...... WHAT!!!! I asked once again for them to give me loaner car to drive while they work on mine......being that my car has now been in their service dept. for 30 days now! ...... she did not respond More

I made an appointment to take my Land Rover Sport in for service. It took 2 weeks to even get an appointment, and when I took it in, they told me it would be another 10 days till they even looked at it. It service. It took 2 weeks to even get an appointment, and when I took it in, they told me it would be another 10 days till they even looked at it. It has now been in the shop for 3 weeks and they still have not even looked at it!! More

Everyone has been so helpful and friendly. My daughter was purchasing her first car and I was in Corpus Christi and not there to make sure she purchased a reliable vehicle at a fair price. Tommy, Nick an was purchasing her first car and I was in Corpus Christi and not there to make sure she purchased a reliable vehicle at a fair price. Tommy, Nick and Greg took very good car of us through the purchase process and are continuing to after the purchase. More

I had a GREAT experience with this dealership. Darien was my sales rep, we did everything online and he made the car buying process easy. my sales rep, we did everything online and he made the car buying process easy. More

It seems they dont want your business. Inspite of making It seems they dont want your business. Inspite of making it clear that i want to move forward with the purchase ASAP - either pick one up from the i It seems they dont want your business. Inspite of making it clear that i want to move forward with the purchase ASAP - either pick one up from the inventory or place a order for new one, the sales person does not seem interested in selling me the car at all. Before going in one Saturday afternoon, I had set up a time with the sales person only to find the person was not even at the dealership when we arrived. Granted it could be one of scene and he was genuinely backed up. I tried communicating with the sales rep over next few days and had some questions, the customer service experience we received was of complete lack of interest. He literally asked me to go talk to another dealership. I dont know if because this person thought we could not afford 90K worth of car. I am shocked and appalled to say the least and never in my life have had such a shocking car buying experience. I would indeed take my business elsewhere. More

They look friendly when they want to sell you something but they aren’t honest enough. They sold me some wrong parts. When I wanted return them they said I can’t return them because they were special orde but they aren’t honest enough. They sold me some wrong parts. When I wanted return them they said I can’t return them because they were special order , however it was their mistake. More

Leased a Hybrid sport 3 months ago. Has been in the shop 3 times. Most recent time approaching 4 weeks. They have no idea how to fix it, no concern or sense of urgency and you can’t get anyone from NJ or th 3 times. Most recent time approaching 4 weeks. They have no idea how to fix it, no concern or sense of urgency and you can’t get anyone from NJ or the UK to even return an email. Asked for money back but that is totally getting ignored. We are running out of options. More