Land Rover Dallas

I was surprised that this dealer got so many negative comments from other people. I have a 2007 Range Rover Supercharged which I bought at a dealer in another state before I moved to Dallas. I have ha comments from other people. I have a 2007 Range Rover Supercharged which I bought at a dealer in another state before I moved to Dallas. I have had my Range Rover serviced at both the Frisco and Dallas dealers (same owner) with excellent results. They have fixed my problems quickly and correctly without charge (under warranty) and the service advisors have been friendly and helpful. Frankly, I am shocked to read that others have had so many problems. I will certainly keep the experiences of others in mind as I deal with this dealer, but so far my experience has been totally different from others on this web site. More

I have been repeatedly gouged by this dealer's service department. Most recently they sold me a valet key for $30 that turned out not to work in the ignition. When I needed it to work, I was parked at t department. Most recently they sold me a valet key for $30 that turned out not to work in the ignition. When I needed it to work, I was parked at the airport. After several hours I got the towtruck to come. The next day, Land Rover called and explained to me that they had sold me a Discovery Series 1 key that "usually works". Then they went on to tell me the ignition cylinder was bad and I had two choices: Pay $850 to replace just the cylinder or $1200 to replace the lock and get new remotes. I might have believed it had they not tried to screw me a month before. In that instance they tried to charge $600+ to reconnect the power wire for my A/C which had been "chewed up by some animal". I took it home and fixed it in 30 minutes with a soldering iron. It looked like the wire had been cut by someone. I wouldnt allow them to do anything more with the lock and am now towing it up to LR Frisco. Its the same ownership, but hopefully their approach to managing the business is a little more ethical. More

All the other reviews are accurate. Their customer service is horrible and their tactics are those of very low end car dealers. They lied to us during our attempted purchase, tried to manipulate our service is horrible and their tactics are those of very low end car dealers. They lied to us during our attempted purchase, tried to manipulate our financing (we have great credit and had been approved through our own bank) and even tried to sell our purchased vehicle to somebody else at a higher price after we'd done a deal and had the check on the way from our bank. They were arrogant, aggressive and ended up insulting me when I called them out on their lies. Calls to friends in the industry confirmed that you should run away from these guys. Too bad they own the Frisco and Austin dealerships too, as that knocks out Land Rover from our list of possible buys. The bad reputation from this company is well deserved. I ended up NOT purchasing after all the hassle. Thank goodness we never got stuck with a vehicle from them because if trying to buy one results in this much bad behavior I can only imagine how bad the service is after the sale on a notoriously flawed line of vehicles. They are jerks with a high maintenance product. All they seem to care about is sucking you into their messed up world so they can rape you with every scheme in the book. And honestly, they were all pretty stupid when it came to their matter of expertise. More

We bought a 2008 Range Rover and have nothing but bad experiences with this delearship since. I drive 2 hours for service to fix something, leave with something else wrong. Take back for oil change, pi experiences with this delearship since. I drive 2 hours for service to fix something, leave with something else wrong. Take back for oil change, pick up and car has been damaged. DON'T GO THERE!!! More

They might be the worst group of people i have ever met i am in a lawsuit with them current and wont sleep until i get these people for all they have done to me and for all of my time they have wasted. They am in a lawsuit with them current and wont sleep until i get these people for all they have done to me and for all of my time they have wasted. They are a disaster and i would stay away from them at all cost. I purchased my car new and have had problems with them since day 1. BEWARE of land rover dallas. Don Snell should be locked up for the way he runs this place. More

Customer service is very poor. Bought BMW X5 from them. Promised to be ready. Stop by to pick up the car. The car wasn't ready. Had to wait for inspection sticker. Finally left without a car. Again got a c Promised to be ready. Stop by to pick up the car. The car wasn't ready. Had to wait for inspection sticker. Finally left without a car. Again got a call to pick license plate, stopped by to pick up the plate and guess what??? The wasn't there. Their excuse was the lady who handles the plates was off. What a lame excuse. Waste time and gas... Very very very poor customer service experience and will not recommend anybody to deal with this dealer. More

These guys are horrible!! Purchased a new Car from them which breaks down every week and can never get them to fix it. I either have to schedule a loaner car a month out or I have to spend 10 hours in the which breaks down every week and can never get them to fix it. I either have to schedule a loaner car a month out or I have to spend 10 hours in their loby eveerytime. They have no consideration for anyones time and I am often told "i think we fixed it"....Seriously? Either you did or you didn't. Usually they didn't. I will never buy from them again!! I will probably never buy a Land Rover again if these are the types of Clowns i have to deal with!!!!!!!!!!! More