Poor Customer Service
I had used this dealership, where I purchased the vehicle, to repair a fog lamp that was not working (8 months after purchasing the vehicle). After La
I had used this dealership, where I purchased the vehicle, to repair a fog lamp that was not working (8 months after purchasing the vehicle). After Land Rover had reviewed the vehicle, I was called by Chris, who stated that it appears "body work" had been done to this vehicle. I had only had the vehicle for 8 months and it DID NOT have any body work (or at least none that was disclosed to me prior to my purchase). Was the body work assumption made because I am a woman? Initially, Chris had told me that the wire for the fog light was not connected properly, and wanted to charge me $60. After I became irate for being accused of having body work done, Chris had "spoken with (his) technician" and gave a rationale about how they found tape on the fog light wire, which may have been from the pre-delivery inspection, which was not performed at this dealership and they would not charge me "50 bucks." It was $60 the last time you talked to me??? I did receive an apology at that time, but was appalled at the way I was treated. A short time later an undercarriage panel had come off of my car while exiting my driveway, which appears to have not been screwed back into place from a prior service, which was the fog light issue. After speaking with the driver, who delivers the hospitality car, for my next service, I received a call from a service writer other than Chris. The new writer was extremely thorough in discussing the details of the service. After every service, the customer receives a survey. I had written about my dissatisfaction and appalment of the way I was treated by Chris, and a short time later I was contacted by Chris to issue an apology. My husband took that call. I will be using another dealership from here on out.