Land Rover Hilton Head

I called many times for 3 weeks to make an appointment and always the same answer. We will call you back and nobody ever called me back. I needed a oil change. Then after 3 weeks I got a flat tire and nee and always the same answer. We will call you back and nobody ever called me back. I needed a oil change. Then after 3 weeks I got a flat tire and needed a tire so I called and finally then I got an appointment and told them I needed a oil change also. No problem then. I waited 4 hours there for them to change they oil and put on a new tire. That is way too long to wait. I was going out of town and had to wait to the next day to do so. I also asked them if they please could vacuum my car and they said yes but they did not do that. When they gave me the bill they had charged me for the new tire and I told them I have insurance on my tires so I should not pay for one. They took it off. I live part time in Fort Lauderdale and took my car in there one time and I will tell say that Fort Lauderdale service is 1000% better. If I had known the bad service Hilton Head has I would never had got a Land Rover. Would had got an other Porsche. Nr 1 Problem is. They never answer the phone and if I get lucky then they say will call you back and they never do.. very bad service. More

Best car buying experience I’ve ever had. Brittney Hill rocks. Very knowledgeable and did not try to pressure me; which is a big turn off . Excellent . A+ Brittney Hill rocks. Very knowledgeable and did not try to pressure me; which is a big turn off . Excellent . A+ More

Rachel did an excellent job preparing me for my Defender purchase and explaining all aspects of the vehicle. purchase and explaining all aspects of the vehicle. More

Hard to schedule service appoints when needed. Hard to reach a service person to talk too. My last experience I had two call the delearship on numerous occasions. Car was not ready when promised. Hard to reach a service person to talk too. My last experience I had two call the delearship on numerous occasions. Car was not ready when promised. I had to initiate all follow up calls. More

Service dept is backed up and the timing of my repair was awful. I was without my vehicle for a month and they did not have a loaner vehicle. They did give a 10% discount, however renting a car for a month i awful. I was without my vehicle for a month and they did not have a loaner vehicle. They did give a 10% discount, however renting a car for a month is well over 10% of my service bill. Very inconvenient. If LR is going to take this long in repairs, they need more loaner vehicles. More

This is our second purchase from this dealership. We were again delighted by their professionalism and curtesy. Carter, our sales rep, once again exceeded our expectations! Highly recommend carter a We were again delighted by their professionalism and curtesy. Carter, our sales rep, once again exceeded our expectations! Highly recommend carter and his colleagues! More

I appreciate the service and the positive attitude of the team towards helping get things done in a timely manner. team towards helping get things done in a timely manner. More

Our advisor, Kristin, demonstrated outstanding service. She was polite, easy to deal with and fully explained the process. Toward the end of the service appointment, she even provided video evidence of the She was polite, easy to deal with and fully explained the process. Toward the end of the service appointment, she even provided video evidence of the results (electrical readings). We have had nothing short of excellent service experiences at this dealership. More

Ross went above and beyond to get the work done that needed to happen. I just wish it didn't take so long to get the car in for service. Would recommend though! needed to happen. I just wish it didn't take so long to get the car in for service. Would recommend though! More

Our service rep Kristin was very responsive to our needs and Steve was a great back Up when she was off. Work was done on time and the car runs like new and Steve was a great back Up when she was off. Work was done on time and the car runs like new More