I had purchased a new Landrover Discovery 2020 in Florida. On the way north to my home, having possession less than 24 hours the engine died in Brunswick, Georgia. John, the service manager at Hilton Head Landrover was alerted the car was being towed to their dealership. We waited over 4 hours for Landrover Roadside Emergency to arrange a tow. I finally called a towing service that came to us in 15 minutes. During those four hours John expressed his concern for myself and my daughter’s welfare being stuck on the side of the road waiting for a tow truck. Once we and the car arrived he took us under his wing to make sure we were comfortable. He knew EXACTLY what the problem with the car was, fortunately and easy fix. He expedited our trip interruption claim. He could not have been more thoughtful, caring and competent in the repair. I shall be ever grateful for his concern and his quick knowledge of the needed repair. Thank you, thank you!