Land Rover Hilton Head - Service Center

I called many times for 3 weeks to make an appointment and always the same answer. We will call you back and nobody ever called me back. I needed a oil change. Then after 3 weeks I got a flat tire and nee and always the same answer. We will call you back and nobody ever called me back. I needed a oil change. Then after 3 weeks I got a flat tire and needed a tire so I called and finally then I got an appointment and told them I needed a oil change also. No problem then. I waited 4 hours there for them to change they oil and put on a new tire. That is way too long to wait. I was going out of town and had to wait to the next day to do so. I also asked them if they please could vacuum my car and they said yes but they did not do that. When they gave me the bill they had charged me for the new tire and I told them I have insurance on my tires so I should not pay for one. They took it off. I live part time in Fort Lauderdale and took my car in there one time and I will tell say that Fort Lauderdale service is 1000% better. If I had known the bad service Hilton Head has I would never had got a Land Rover. Would had got an other Porsche. Nr 1 Problem is. They never answer the phone and if I get lucky then they say will call you back and they never do.. very bad service. More

Hard to schedule service appoints when needed. Hard to reach a service person to talk too. My last experience I had two call the delearship on numerous occasions. Car was not ready when promised. Hard to reach a service person to talk too. My last experience I had two call the delearship on numerous occasions. Car was not ready when promised. I had to initiate all follow up calls. More

Service dept is backed up and the timing of my repair was awful. I was without my vehicle for a month and they did not have a loaner vehicle. They did give a 10% discount, however renting a car for a month i awful. I was without my vehicle for a month and they did not have a loaner vehicle. They did give a 10% discount, however renting a car for a month is well over 10% of my service bill. Very inconvenient. If LR is going to take this long in repairs, they need more loaner vehicles. More

I appreciate the service and the positive attitude of the team towards helping get things done in a timely manner. team towards helping get things done in a timely manner. More

Our advisor, Kristin, demonstrated outstanding service. She was polite, easy to deal with and fully explained the process. Toward the end of the service appointment, she even provided video evidence of the She was polite, easy to deal with and fully explained the process. Toward the end of the service appointment, she even provided video evidence of the results (electrical readings). We have had nothing short of excellent service experiences at this dealership. More

Ross went above and beyond to get the work done that needed to happen. I just wish it didn't take so long to get the car in for service. Would recommend though! needed to happen. I just wish it didn't take so long to get the car in for service. Would recommend though! More

Our service rep Kristin was very responsive to our needs and Steve was a great back Up when she was off. Work was done on time and the car runs like new and Steve was a great back Up when she was off. Work was done on time and the car runs like new More

Thanks Ross for constant communication and guidance while my vehicle was in the shop. I greatly appreciate the time effort put in and my vehicle drives excellent now! BTW thanks also to Steve for getting me my vehicle was in the shop. I greatly appreciate the time effort put in and my vehicle drives excellent now! BTW thanks also to Steve for getting me loaner lined up to help me get around while my vehicle was prolonged at the shop! More

Everyone I have met have been professional, helpful and extremely nice. Easy to make an appt. Since I had to get back to work they were courteous enough to give me a ride home and pick me up when my car extremely nice. Easy to make an appt. Since I had to get back to work they were courteous enough to give me a ride home and pick me up when my car was ready. More

Hi Everything was very professional apart from not replacing the tire jack and spare wheel in the compartment. This is an awkward procedure which we found very difficult. I would have thought on a $ replacing the tire jack and spare wheel in the compartment. This is an awkward procedure which we found very difficult. I would have thought on a $2000 plus invoice it would has been standard. More