Jaguar Land Rover Houston Central - Service Center

Horrible Attitude towards a potentially lethal situation After having our brand new evoque basically shut down in the middle of the highway. We were lucky to make it to the dealership (not our first choice After having our brand new evoque basically shut down in the middle of the highway. We were lucky to make it to the dealership (not our first choice after some previous incidents but given the severity of the situation and the dealerships proximity we made do). We literally coasted in at which point it was immediately clear they wanted nothing to do with us since servicing was soon closing. Despite a clear danger they left us with no options, even after speaking with manager Tim Durham. Despite a full lot of safe vehicles we had to call the free Range Rover roadside assistance to actually transfer us to a Range Rover dealership. You heard that correctly. We had to utilize a free service which Range Rover had to pay for. Never in my life. You would think that with the cost of these cars you would get treated better. If you have a choice, push your car to the next dealership!!!! More

Worst Service Department Ever We've had our 2014 Range Rover for 15 months and its been in the shop 8 times, 5 of those for brakes. At this point we are completely frustrated at o We've had our 2014 Range Rover for 15 months and its been in the shop 8 times, 5 of those for brakes. At this point we are completely frustrated at our $100k purchase. The service staff at Old Katy is by far the worst we've ever experienced of any manufacturer (in the past 10 years we've owned Porsche, BMW, Audi, MB, and Jeep). Its difficult to imagine that service departments like this actually exist today. They are rude, incompetent, argumentative, and unprofessional. Every time we take our car in, it comes back without being fixed and with a new problem. We are now taking our car to Momentum, and its much much better. By the way we loved our sales guy (Bernard) and had a great sales experience. More

Frank is the worst. If you are getting your car repaired or serviced here, ask for anyone but him. He has terrible customer service skills and doesn't even pretend your car repair is a priority. I had my La or serviced here, ask for anyone but him. He has terrible customer service skills and doesn't even pretend your car repair is a priority. I had my Land Rover towed there because I purchased it there and it was still under warranty when it had problems with the engine. I called ahead of time and was assured they would repair it the same day. Frank was supposed to call and give me an update in the afternoon but didn't and acted like he had no idea who I was when I called. When I summarized the earlier conversation to remind him, he rudely said he had a "different version of events" and they weren't even going to try to look at my car until the next day. He couldn't have cared less. Oh and this is after he had to go check they still had my car there because I wasn't in the system, which is not a good feeling for the car owner. Below expectations for what I'd expect from a Land Rover dealership. Way below. More

Just a few words about Carson Bryant: his customer service is OUTSTANDING, Carson selflessly took time on a Sunday to drive to Galveston to review my new car and to show me all of the amazing details. service is OUTSTANDING, Carson selflessly took time on a Sunday to drive to Galveston to review my new car and to show me all of the amazing details. For anyone to take time out of their weekend to do this is exceptional. His attention to detail and his knowledge of the vehicle is great. I will definetly recommend Carson to any of my friends in the market for a new car. Carson also did an outstanding job to resolve a minor issue with my vehicle which I am very grateful. Carson is a total asset to your organization, you are very lucky to have such a committed associate. More

Brought car in for sceduled service. Service technician was great as was quality of work but not giving loaner car a hassle and the experience with shuttle driver horrendous. She packed three in van and to was great as was quality of work but not giving loaner car a hassle and the experience with shuttle driver horrendous. She packed three in van and took someone's maid to their house before taking me to work. I am fine with first come but not if sent rep (also the fact don't supply loaner will be deciding factor on next car). When called to get my car it was ready but driver had not had lunch (2pm) so implied I had to wait for that (and did so rudely). Service tech (Steve) worked it out but I had alreafy arranged ride from work. My decision on next car can be driven by this extremely poor shuttle driver experience (Technician was great but the shuttle driver was beyond bad and acted like my time meant nothing) More

Horrible experience. I will never use this dealership again. Rude staff. I would have expected a lot more and will not recommend it to any of my friends. . again. Rude staff. I would have expected a lot more and will not recommend it to any of my friends. . More

Called this dealer for a recall notice on my 2007 Land Rover to schedule service. At the time of the call, they said they had no dealer cars at that time. I scheduled the service 2 weeks into the future Rover to schedule service. At the time of the call, they said they had no dealer cars at that time. I scheduled the service 2 weeks into the future to be sure I had a car to drive. Because it was imperative for me to get to work, at the time of scheduling, I confirmed with the scheduler twice that they would have a loaner car for me to drive and they said yes. I got to the dealership for the SCHEDULED service and was told that they had no car for me to drive and I could wait or take the shuttle. I left. Simply misleading and dishonest. More

I took my 2006 Land Rover Sport into the dealership to have a key replaced. I got the car back with a new key and a whole new set of safety problems. The Day after I got the car back I drove to take my d have a key replaced. I got the car back with a new key and a whole new set of safety problems. The Day after I got the car back I drove to take my daughter to a soccer game two miles from my house.. Within 1 block every warning signal in the car began to flash. The signals the, the flashers, the gas light, everything and then it shifts down into second gear. I approached the next stop sign and turned the car off. Then It wouldn't start. I called the dealership and they told me that the car was adjusting to the new key. The Solution was to turn the steering wheel from left to right and give it a minute. This went on for a few weeks. My car was now the most unreliable thing I had ever owned. I would go around the corner to buy groceries and end up sitting in a car full of groceries in 100 weather trying to start what used to be my dream car. I had to call friends to pick me up from appointments when my car wouldnt start after hours of trying the "turn to the left and the to the right Solution" This was last June. JUNE 2010. Today Is March 24th 2011 and my car is still there. I got my car back from them three times during the last 10 months and each time they told me that it was fixed within 24-48 hrs I was stuck in a parking lot or caught on a freeway only able 30mph due to the down shift. I worked with Steven In the service department. He was nice but not effective. Around the 7-8 month point Steven informed me that the car was in pieces on the service department and that they were still trying to find the problem. I never received a call from the Service Manage once during the first 8 months of this disaster. As a matter of fact when I finally called him he was not even aware of the problem my car was having. He told me that they have service meetings every week on the cars in the service dept. But when I talked to him , He didn't know how long it had been there and was unaware that the original request was to have a key replaced. He was shocked the car was there for so long. Also, he was unaware that The next person to talk to was the GM. Jason Walker. He knows even less than Dexter. When Discussing the issue with him, he said mam' your car has only been here for 8 weeks. I said no! Its been there for 8 months. I have been very patient until this point hoped that this can be fixed. When I lost all faith and patients I asked to be reimbursed for the service charges that I had already paid. First I spend 30-40 minutes on two separate calls with Dexter hoping to get a check cut because he asked me to let him be the mediator. I didnt realize I needed a mediator between myself and a GM I had never spoken with. Dexter told me that he would see what he could do. When he called me back he said that they would reimburse me for teh service but not the key or the battery that they changed. First of all the key obviously didnt work and We tried to jump the car many many times and the car never made a noise. The battery was not the problem and changing it didnt fix the issue. So at that point I was our about $300 for those two items and I still had no car. I decided to talk with the GM My self and it took three days for him to return my call. I have decided at this point I dont want the car back. Its in pieces and who knows what state it will be in reassembled? I bought my car for 30,500 cash,, It ws paid of had low mileage and drove perfectly now he wants to give me only 25,000 for the car and will only pay the what the tax will be if I trade the car in with them. Who in their right mind would buy another Land Rover if this is what there is to deal with should a problem arise. God help me if I were to loose another key. I have had to debate both Dexter and Jason Walker on every issue. I feel like I should be paid in full for the services. I think that the dealership should be ashamed of the way I have been strung along for 10 months. I dont its fair that my time has been wasted dealing with the incompetence and lack of customer service. They have given me an unsafe care to drive three times when they insisted that it was fixed. I think the offer of 2$5,000 is a joke. I think its unfair that now I have to go out and find a car for $25,000 and pay the taxes which means I am really working with $23000 and still I loose $300 on a key and battery that I never received. Jason has cut corners and passed the buck since our very first phone call. At this point I am out a car 300 plus 5,500 and a car that was fully paid for. This has been the worst experience I have ever had. I have asked them for 29,500. Jason Walker said that he has to ask another guy that works there. He said it most likely wont happen he said but he will try to get me more. Kelly Blue Book has this yr, make and model with 62,000 miles at 27,550. Jason told me that Kelly Blue Book is not always correct in pricing, they are a tool he said but not the best way to price a car. When I mentioned that other dealers said that 25,000 is a really low price, he said he would take the car to them if they were willing to pay more. And he said it like he was doing me a favor. I cant believe he had the nerve to put this problem in my lap again Also take into consideration that if I was told that I couldnt be fix and we were still in 2010 even Kelly Blue book would price it higher. I have been screwed all around. This is how this situation can be fixed. I want $29,500 paid in full within a week not another two week or another month. After all of the car problems, my time, my patients, missed appointments, soccer games, ruined groceries, having to sit in a 120 degree car turning a wheel from side to side like someone is playing a mean joke on me while I have my daughter with me, the loss of a paid for vehicle; this is fare and they should be happy Im not calling the news and plastering this incompetent story on the 9 "o" Clock news. More

I purchased my Land Rover at this dealership in 2005 and got excellent support in the purchase of the car and my initial dealings with service. Between 2006 and early 2008, I had really bad experiences wit got excellent support in the purchase of the car and my initial dealings with service. Between 2006 and early 2008, I had really bad experiences with the service department. They wouldn't return voice messages whether it was to set a up new appointment or even if my vehicle was in the shop. I even had situations where I would leave my vehicle for work and the work would not be complete when I got it back. I bet you are wondering why I gave them a good rating aren't you. Starting in 2008, I've had very good service and support. They set up an external scheduling service for making appointments. The service techs return your calls and do so promptly. The work is done right. The first time. More

I had my worst service experience with this dealership. They are not worthy of the Land Rover name. Houston is the 4th largest city in America and guess what…you have only one other choice! That is to go They are not worthy of the Land Rover name. Houston is the 4th largest city in America and guess what…you have only one other choice! That is to go to the Land Rover North Houston…which is owned by the same folks. This is a no win situation for Land Rover owners. I caution all Land Rover owners to beware of the service department…especially if you did not purchase your car at the servicing dealership. More