Land Rover Hunt Valley

Great Customer Service I have approximately 24 videos of the light issue I have been having with my car which has spanned over 18 months. I have had to take my car into the I have approximately 24 videos of the light issue I have been having with my car which has spanned over 18 months. I have had to take my car into the shop (in Annapolis) more than 10 times regarding this issue. They have, for years, thrown their hands up and said they couldn't find anything. I brought my car in for the light issue around Christmas for the first time to Hunt Valley. It is not much into January and less than a month later and I believe we have made more progress on the issue than over 18 months at Annapolis. LEON actually wanted to find the problem. Asked more questions and showed more interest and concern about the issue than all of the customer service reps, manager, and technician combined from Annapolis. Leon gave me his cell phone and personal email to see the videos and pictures and to call him upon the same issue. I did, not 72 hours after leaving your shop. He was attentive and made an immediate appoint ment for him' just to take a look'. He was able to capture some data which he, as well as I, believes puts us closer to finding out this issue. This issue has not only been extremely frustrating, caused me doubt in my so loved vehicle, but also used a tremendous amount of my time (probably over 20+ hours not to mention being without my car for days on end). I feel like Leon actually cared and was respectful of all mentioned above. Leon, certainly goes above and beyond -- and for you - that is priceless. For me that is a 10 in the customer service. Thank you! More

Great Service Department I enjoyed my time here in service the refreshments they had in the waiting room were simply splendid. The service was wonderful with a clear explanati I enjoyed my time here in service the refreshments they had in the waiting room were simply splendid. The service was wonderful with a clear explanation of the work being done. Not to mention snacks and refreshments were free in the waiting room. Also wifi was pretty fast. Ill continue to do service here and buy my cars here as long as they keep treating me and my Jaguar this well. More

Made Buying Fun All the staff here has a great attitude. They made the purchase of my wife's Land Rover fun like it should be. They gave us a price over the internet All the staff here has a great attitude. They made the purchase of my wife's Land Rover fun like it should be. They gave us a price over the internet and nothing changed when we got there. The truck was clean and ready to go. They took the time to make my wife comfortable with her new truck and all it options. I would have no problem recommending them,to friends and family. More

Love Service and Sales I bought my 2nd Land Rover here because of how well I was treated in service over the past 3 years. Staff is always polite and I think I got a great d I bought my 2nd Land Rover here because of how well I was treated in service over the past 3 years. Staff is always polite and I think I got a great deal both times. I would recommend them to anyone looking for a new Land Rover. More

WORST DEALERSHIP AND EXPERIENCE I leased a Range Rover Evoque from this dealership and I was sold on the safety features. A few weeks later engine caught fire and stared smoking caus I leased a Range Rover Evoque from this dealership and I was sold on the safety features. A few weeks later engine caught fire and stared smoking causing me to be stranded in D.C. They picked up the car and told me they "fixed" it a few days later. They said it was a minor issue. I asked for a different car and they refused. In fact the representative YELLED AT ME and was insanely RUDE!!! Now they are trying to make me pay the lease on a car they have been holding because I am disputing it's safety. WORST DEALERSHIP. AVOID AT ALL COSTS! More

Ordered a car and never received it I ordered a new Rover Rover and never received the car. The latest communication from the dealer was that I could expect to receive the vehicle a yea I ordered a new Rover Rover and never received the car. The latest communication from the dealer was that I could expect to receive the vehicle a year after I initially visited the dealership. I spoke with other Land Rover dealers and they were shocked about my experience and said there was no reason why it would take that long to receive a new vehicle. No one at Land Rover of Hunt Valley has expressed any concern about the inconvenience this has caused me. I could care less about the car, but the thing that really bothers me is the fact that the information they had been providing was not consistent with what other dealers were experiencing with this particular model. Land Rover of North America has been equally unhelpful. If you want to avoid the hassle and actually end up with a car, I suggest trying another Land Rover dealership. More

Worse Experience at a car dealership This dealership is a joke. I would never recommend anyone to purchase a car from them. I came in to purchase a new land rover and found one that I l This dealership is a joke. I would never recommend anyone to purchase a car from them. I came in to purchase a new land rover and found one that I liked. I went to my bank to finance the purchase. Once approved, I went to the dealer with the down payment and letter from my bank on authorization on the purchase. Steve, my sales adviser immediately got another salesman - not even a manager, who told me that I had to fill out a credit report and have their finance team review my credit. I ask why and they could not explain the process to me; just got rude and started to raise their voices. xxx! I am purchasing a 100K car and this is their idea of customer service. Worse experience at a car dealership. I own Mercedes and Lexis and never had such issues. They want my money. I guess these guys do not. I would never recommend this dealer. More

I have purschased four LandRovers in twelve years. Sales and service keeps me coming back to Frankel along with the product itself. I have owned Porsche's, BMW's, and Mercedesl, but I only want a LandRover and service keeps me coming back to Frankel along with the product itself. I have owned Porsche's, BMW's, and Mercedesl, but I only want a LandRover for my family's needs. Thank you Mr.Frankel, Jeff, and Kenny for keeping my family comfortable and safe! More

Was looking for a low mileage Jaguar XF not more than two years old and still under manufacturers warranty at the right price.. Looked on ebaymotors and Hunt Valley had a car which matched the specs I was lo years old and still under manufacturers warranty at the right price.. Looked on ebaymotors and Hunt Valley had a car which matched the specs I was looking for. I spoke with Pamela Keys and the car I had found did indeed match what I was looking for. We discuused the details and agreed on a price. Pamela was outstanding, made the entire transaction very easy and she personlly delivered the car on Monday. All of the paperwork was taken care of and the interest rate is great. The car lookslike brand new and handle superbly. Now I must hope for reliability and trouble free motoring, not always a Jaguar srong suit! Pamala told me to ontact her immediately if I had any problems and that Hunt Valley would be there for me. Great job Pamela - thanks! More

I love my new Land Rover. I drove over an hour to get here and it was worth it. John was very knowledgeable and answered all my questions. The Mangers were very nice and the process moved quick and profe here and it was worth it. John was very knowledgeable and answered all my questions. The Mangers were very nice and the process moved quick and professionally. Facility is nice and clean,including the bathrooms. I drove a pretty long way in traffic but the deal and service made it well worth it. More