Land Rover Hunt Valley

Buying our Defender was easy thanks to Kenny Winston. He was professional and kind and made sure I understood all the great features of my new car. He was professional and kind and made sure I understood all the great features of my new car. More

It was not a complicated visit but the dealership handled my appointment professionally and timely. my appointment professionally and timely. More

George Zarzecki was very pleasant, professional, and thorough. He explained every service option and went out of his way to address my concerns and fully answer questions. The mechanic, Chris Baker sent thorough. He explained every service option and went out of his way to address my concerns and fully answer questions. The mechanic, Chris Baker sent a detailed video of what was done and his recommendations. I appreciated such great communication from both of these gentlemen. More

George Zarzecki is always helpful. He always explains things clearly. I would send a friend to him. He always explains things clearly. I would send a friend to him. More

I received an excellent customer service at Land Rover Cockeysville, MD. I would like to especially thank Mr. William Keys (GM), Mr. David Haines , Mr. Matt Baker, and Mr. Eric Turziak. I greatly apprecia Cockeysville, MD. I would like to especially thank Mr. William Keys (GM), Mr. David Haines , Mr. Matt Baker, and Mr. Eric Turziak. I greatly appreciated the ride Mr. David Haines gave me in his personal vehicle while patiently answering all of my queries. The financial process moved very smoothly as well. More

Vehicle is pre-owned, Melina (service advisor) was able to update the listed owner and get the windshield leak taken care of under manufacture warranty. communication was good; Technician put together a vi to update the listed owner and get the windshield leak taken care of under manufacture warranty. communication was good; Technician put together a video going over the car, showing and explaining where the issue is and various aspects of the vehicle, tire and brake wear, etc. More

Ms.Pamela was awesome and very efficient. She made the process quick and effortless and went above and beyond to make everything go smoothly! We love our Land Rover discovery! We highly recommend you go t process quick and effortless and went above and beyond to make everything go smoothly! We love our Land Rover discovery! We highly recommend you go to Ms.Pamela if you’re considering buying a new vehicle. More

Good scheduling. Staff is very friendly. Some communication with the people could be more efficient. Staff is very friendly. Some communication with the people could be more efficient. More

The service professionalism was amazing. The wait time was not too bad and I was fully informed the full step of the way. The waiting area remainders me if a hospital The wait time was not too bad and I was fully informed the full step of the way. The waiting area remainders me if a hospital More

The worst experience I’ve ever had with a dealership period much less a “premium” vehicle dealership. Communication is NON EXISTANT. My vehicle could have been complete in 2-3 days (4 max) but it was period much less a “premium” vehicle dealership. Communication is NON EXISTANT. My vehicle could have been complete in 2-3 days (4 max) but it was there over two weeks. I am not going to get into the warranty thing. If it wasn’t for me personally calling and following up about my warranty (with the warranty place not the dealership) I believe my vehicle would still be sitting there. In addition they tried to literally xxxx me on pricing. I completely get and understand how service fees/pricing works however in this case not the warranty and another (Respectable Land Rover Dealership that I deal with) told me that what they were charging for labor time was beyond absurd. I’ve been going to and using this dealership since it was Frankel Cadillac, I have had my Jags handled here, this is my first Rover and I promise you I will drive 20 more minutes it takes me to get to the other Range Dealership to do all of my future service and purchases. I could go on a lot further but I don’t feel like typing a novel. Simply the worst experience ever in my years of dealing with “higher end” dealerships. If I was oblivious to things my vehicle would still be there and I would have been charged over 30% more for zero. Lesson learned - never again. More