Land Rover Huntington

Excellent service.. until I sent my deposit. Had to Excellent service.. until I sent my deposit. Had to ask for an update every step of the way. Receive the paperwork? Lender transferred funds Excellent service.. until I sent my deposit. Had to ask for an update every step of the way. Receive the paperwork? Lender transferred funds? Is the car shipped? When will the car arrive? When are you paying registration and sending the title? Why do I need to ask these basic questions? I’ve bought 3 other vehicles out of state, which include eBay and a VWVortex. (Yes, an auction site from a dealer in Las Vegas and a dude on an internet forum from Jersey, were both better buying experiences than this dealer) Tell your customers what is going on and avoid reviews like this! It takes less than 60 second to reply to an email. Not asking for a livestream here. No communication when a week goes by is unprofessional at best. Gave deposit on 2-19-21, received car 3-21-21. Still waiting for my license plates as of 5-11-21. You do the math. DO NOT BUY FROM THIS PLACE IF YOU ARE OUT OF STATE. Also, they post date their checks. More

HORRIBLE SERVICE, TERRIBLE follow up , ZERO customer service assistance. I've NEVER been so FRUSTRATED with any service dept. like this before. I expected a little more from them. My check engine lig service assistance. I've NEVER been so FRUSTRATED with any service dept. like this before. I expected a little more from them. My check engine light goes off , waited almost 3 weeks for a routine scheduled appointment. My HSE has been in service now for a 8 full days. Originally, I was told I should have my truck by days end , worst case , next day . So far so good , right ? I called for 5 days straight before I got a call back . Finally last week a manager calls me and tells me that they are short staffed , someone got fired , very busy etc. He said I would have my truck next day because of a faulty O2 sensor needed to be replaced . My local mechanic said it's a 1.5 hour job tops. Why take in my truck if you can't service it in a timely manner ? Best part , I have a 2 year old, so naturally we have a car seat attached in my truck . Imagine the daily headache of picking up and dropping off my child for day care and rotating a car seat from car to car on a daily basis . I'm so upset and frustrated with the lack of customer service they have shown me . I suppose that's what I get from buying multiple cars through them and only servicing my cars with them . Do yourself and your blood pressure a favor and STAY AWAY ..... More

We went to buy a car, and the salesman was rude and dismissive! He lost a guaranteed sale! Horrible! The cars were filthy and we were left out in the cold! dismissive! He lost a guaranteed sale! Horrible! The cars were filthy and we were left out in the cold! More

Never have a loaner when using this dealership for service, even when they make the appointment saying there will be a loaner. Worse, they call the day before an appointment or even the morning of th service, even when they make the appointment saying there will be a loaner. Worse, they call the day before an appointment or even the morning of the appointment when you've already had the day planned and have more limited choices. Happened not once but every time. Last car I get from them. More

so attempted to speak with a service advisor, gave two tries, none available and no call back. Made appointment and was told by appt. person their is no charge to diagnose. Really? You sure? Yes. Agai tries, none available and no call back. Made appointment and was told by appt. person their is no charge to diagnose. Really? You sure? Yes. Again no advisor available. Bring the vehicle in for 8am appt. and of course advised of the minimum 1 hour diagnostic charge- $200! End of day no check yet, you will be next. Next day early afternoon, your getting in will call you. 5:05 no call, I call everybody gone 5pm no update no nothing. Next day 11:30 finally a call- diagnosed- $200, read the reader just like I had previously had done, same recommendation, estimate over 5k for what I was quoted outside at $1500. Yeah you guys have expenses, I understand, good luck. More

Worst people for service. They promised loaner car then they will send you to enterprise rental car for pick up a small size car. When you go there they will hustle you to upgrade and pay extra for bigger they will send you to enterprise rental car for pick up a small size car. When you go there they will hustle you to upgrade and pay extra for bigger car on top of that you will require to pay insurance for rental car its ridiculous service. They will not tell you anything. Why you offer loaner car then if I have to go thru all the hassle. Waisted my whole day. Will never come back to them and please stay away from them. More

I just picked up my 2018 Velar from JLR Huntington. and couldn’t have been happier with the sales experience. One of the smoothest and least complicated car purchases I’ve ever had. I came across the car I couldn’t have been happier with the sales experience. One of the smoothest and least complicated car purchases I’ve ever had. I came across the car I was interested in (R-Dynamic HSE, white/tan, 2.0 turbo 4) on Autotrader and made an appointment for a test drive later in the week. I worked with Kevin Sharkey in the sales department. He brought the car around and let me and my wife take it for a spin. We took a nice drive and, when we returned to the dealership, I would go home and consider it. Kevin wasn’t the least bit pushy and politely said he would call me the next day. Not wanting to lose out on a good deal, I phoned Kevin the following afternoon and, after a few calls worth of negotiating, settled on (what I feel) is a very fair and reasonable number for the car. We spoke several times over the next week and I requested a few changes to the agreement (I’d first decided to trade in a vehicle but then changed my mind) and delivery date. The dealership was always accommodating and made everything easy for me. My wife and I couldn’t be happier and would definitely recommend this dealership. We’d especially suggest that you ask for Kevin if you appreciate a smooth and easy purchase/delivery experience. Shout out to Michael who patiently and courteously spent 20 minutes with my wife and I reviewing and explaining how to use all of the car’s complex technology! More

Excellent customer service and great deals. My husband and myself came into the dealership just looking with no appointment. We were greeted by Rich, he took us for a drive, he provided us all My husband and myself came into the dealership just looking with no appointment. We were greeted by Rich, he took us for a drive, he provided us all the information about the car and answered all of our questions. He never tried to sell us the car, the car sold itself after the test drive. Rich made the sales process seemless and quick. More

I purchased multiple RR from Richard, and I live nowhere near him. If you don’t buy your RR from Richard, you made a mistake. near him. If you don’t buy your RR from Richard, you made a mistake. More

Great experience My third car with Richard He couldn’t Great experience My third car with Richard He couldn’t make my buy easier than that Highly recommended Car is fantastic exactly what I was look Great experience My third car with Richard He couldn’t make my buy easier than that Highly recommended Car is fantastic exactly what I was looking for Thanks More