HORRIBLE SERVICE, TERRIBLE follow up , ZERO customer service assistance. I've NEVER been so FRUSTRATED with any service dept. like this before. I expected a little more from them.
My check engine light goes off , waited almost 3 weeks for a routine scheduled appointment. My HSE has been in service now for a 8 full days. Originally, I was told I should have my truck by days end , worst case , next day . So far so good , right ?
I called for 5 days straight before I got a call back . Finally last week a manager calls me and tells me that they are short staffed , someone got fired , very busy etc. He said I would have my truck next day because of a faulty O2 sensor needed to be replaced . My local mechanic said it's a 1.5 hour job tops.
Why take in my truck if you can't service it in a timely manner ?
Best part , I have a 2 year old, so naturally we have a car seat attached in my truck . Imagine the daily headache of picking up and dropping off my child for day care and rotating a car seat from car to car on a daily basis .
I'm so upset and frustrated with the lack of customer service they have shown me . I suppose that's what I get from buying multiple cars through them and only servicing my cars with them .
Do yourself and your blood pressure a favor and STAY AWAY .....