Land Rover Jaguar Naperville

The excellent Patrick Group quickly fixed the two drive-train-related problems that surfaced a few days after I purchased an otherwise like-new beautiful used royal blue car from their very helpful s drive-train-related problems that surfaced a few days after I purchased an otherwise like-new beautiful used royal blue car from their very helpful salesman, Stephen H. More

We purchased a used Jaguar F Pace that was in beautiful condition with a great price. Bill Benjiamin worked very hard to get the best value for my trade, better than any other dealership, so we could get t condition with a great price. Bill Benjiamin worked very hard to get the best value for my trade, better than any other dealership, so we could get the financing we wanted. Everyone we dealt with was friendly and professional. I would highly recommend this dealership for anyone looking for a Jaguar you won’t be disappointed. More

After leasing 5 LR models from another dealership, we decided to try Naperville. So happy we did. Their Customer Service is second to none!! Bill Benjiamin is the BEST! Found us the car we wanted and del decided to try Naperville. So happy we did. Their Customer Service is second to none!! Bill Benjiamin is the BEST! Found us the car we wanted and delivered it in 2 weeks. Completely impressed with the service snd gratefulness this dealership showed us. Big fans! We will be back next time we need a car! More

I have been a customer with this dealership for almost four years. My experiences with sales, service (including body work), and customer service have been uniformly outstanding. The different team memb four years. My experiences with sales, service (including body work), and customer service have been uniformly outstanding. The different team members I have met are friendly, courteous, and go out of their way to my visit go as smoothly and as efficiently as possible. Recently, I brought in my expiring lease Range Rover to exchange it for a new one. Mr. Brietrose was the salesperson who helped me. The entire transaction from selecting and test-driving a new model to turning in my old model and driving away in the new one could not have been done better. I am very happy with my new Range Rover and when it's lease expires I will be coming back! More

Not only did Naperville Jaguar completely redeem themselves, but I dealt with some of the nicest people my second time around.. I finally received a call regarding my experience from the General themselves, but I dealt with some of the nicest people my second time around.. I finally received a call regarding my experience from the General Manager at Naperville Jaguar, Dan Loose. Dan went above and beyond to apologize for what transpired the night before and was willing to do whatever it took to make things right with me. After some discussion, we made a deal and I went back to Naperville Jaguar to purchase the vehicle that I looked at the night prior. Bill greeted me and was also very apologetic and nice. I do not believe that Bill had much say so in what happened with Jeremy, who I now believe single handedly spearheaded the horrible experience I had the prior night. I met with both Tommy Pillimis and Joe Quaranta, who could not have been nicer, more apologetic, professional and accommodating. The team I met with last night was absolutely one of the most pleasurable business experiences I have had. That team should be there everyday! I would suggest that Jeremy take some pointers from the rest of the group, as he is very lucky to have them saving his horrendous actions. Jeremy should not be allowed to deal directly with customers! His tactics and dishonest practices will only bring the dealership down. More

AWESOME SERVICE I would like to take this time out to thank Roy Smith, an awesome young man and great sale/leasing executive. He made our experience at Jaguar of Nape I would like to take this time out to thank Roy Smith, an awesome young man and great sale/leasing executive. He made our experience at Jaguar of Naperville one to remember. He treated us with care, concern, and respect the whole time he was assisting my husband and myself... He was a great listener and he got the job done. He made sure that he listened to our needs and our wants and we were able to walk out new owners of not one but two cars... I am very happy with my experience and would recommend Jaguar of Naperville to any one who ask or is looking.... Side note: Mr. Smith even made my daughter happy by providing her, her favorite pop... WHAT SERVICE!... Young man I commend you. Thank you Roy for having such awesome customer service! The General Manager Dan was awesome, he stayed late to help with the process on his daughters birthday... Great service overall! More

We were looking for a pre-owned car with a low mileage and great safety features for my teenage daughter. Kyle Esler is professional, knowledgeable, and friendly, making my car purchase experience easy an and great safety features for my teenage daughter. Kyle Esler is professional, knowledgeable, and friendly, making my car purchase experience easy and fast. In less than a couple hour we decided to purchase the car. Thanks to Kyle. More

I dealt with so many dealers across the country looking for my certified pre-owned Jaguar F-Type and Nick Sacottelli was very professional, informative and great to work with as was the management and fina for my certified pre-owned Jaguar F-Type and Nick Sacottelli was very professional, informative and great to work with as was the management and finance staff More

Bot my new Jag last week. My sales person Roy was excellent and I am very pleased with my decision. Roy answered all my questions perfesionally. excellent and I am very pleased with my decision. Roy answered all my questions perfesionally. More

Listening: Today's Art of Engaging Customers True listening still seems to be a lost art in many businesses still today. And it seems to be missing in many car dealerships today. I can assure y True listening still seems to be a lost art in many businesses still today. And it seems to be missing in many car dealerships today. I can assure you that it is not the case with Joe Quaranta and Howard Breitrose at Jaguar Land Rover Naperville. (Patrick Cars) I had been impressed with Ernie Bonilla in their service department when having some basic service completed on my 2018 Discovery. I had become frustrated by the change in service performance with the dealership where I purchased the Discovery. Joe Quaranta reached out to me because of my recent visit. He listened to what I had to say about upgrading to a Range Rover. Quite simply, he and Howard Breitrose not only fulfilled their earlier promises to me via email and phone calls, they both exceeded them in person. My Range Rover buying experience was honestly one of the best I have ever experienced in my 44 years of buying and leasing cars. My 3 hours spent in the dealership to finalize the purchase was efficient, productive and painless. This is all about trust, and the individuals that I have met at Jaguar Land Rover Naperville have earned my trust. Bruce Winterrowd More