This dealership uses Stargard, a third party addition, to increase their profit margin. They did not tell me about it, I found the charge hidden in the paperwork. I had ordered my vehicle custom and made it clear I did not want Stargard on the vehicle. They insisted all vehicles come with Stargard. When I took ownership of my vehicle, I realized Stargard had not been installed. The dealership charged me for this addition even though it was not on my vehicle. They continued to insist Stargard was installed and it only needed to be activated. When the third party business was contacted to activate the system, they finally had to admit the system was not installed on my vehicle. The dealership would not respond to my emails, which I made clear I did not want the system on my vehicle and requested a refund of payment for a system I do not have. They eventually refunded my money. In my mind there was absolutely no reason to go through all the drama if the dealership had respected my original request instead of doing everything they could to increase their profit. I know I am only one customer, who means nothing to this dealership, but I will tell everyone and anyone about my experience and hopefully convince future customers to go elsewhere.