I read through some of the reviews here but, have to say mine was absolutely exceptional. I submitted a request for pricing through their website, was promptly contacted by Leonard Curtis, who requested my desired configuration for a Velar, did his research and within 30 mins provided options. I visited the dealership the same afternoon, and while not all the options were still available when we arrived, the one we wanted was still available. We discussed my deal requirements, met with the Sales manager Jim and within 15 mins we were in agreement on a deal. we wanted Apple CarPlay installed on the Velar and Jim & team took care of this, though not able to install at delivery, they picked up my car from our home 30 miles away, had the feature installed and the car ready the same evening. Very professionally handled through the entire process. Lenny, new to the dealership was absolutely very knowledgeable of the vehicle, the process and saw to it that we were treated well from start to finish, all the while staying in communication with me. Jim personally assured us that he would take care of the Apple CarPlay installation and came through as promised. I would recommend dealing with these good people and recommend the dealership to anyone seeking to buy a JLR.