Land Rover Livermore

The problem still possess the email them then it reply back it's still the thought I still hear the noises and everything so I've already returned to the California BBB back it's still the thought I still hear the noises and everything so I've already returned to the California BBB More

Very professional and efficient. Took the time to go over everything Everything went very smooth Took the time to go over everything Everything went very smooth More

We can’t wait until our lease is up so we can go back to infinity. infinity. More

Great Good professional, nice people great service advice help me very well and also answer my questions and help me understand everything help me very well and also answer my questions and help me understand everything More

I love the dealership, but my last service was sub par for the first time ever. I drive from Modesto, I was promised priority service time, and I had a 10am appointment. When I arrived I was informed that for the first time ever. I drive from Modesto, I was promised priority service time, and I had a 10am appointment. When I arrived I was informed that the service department was short handed and could not complete my service until late afternoon. I received a uber ride home, but needed the car the next day early. So we drove ourselves back. We were promised the car would be ready at 4pm, it wasn’t. Then we were asked if we wanted the car washed, they washed the wrong car and tried to give it to us. So, they said they were washing ours, a half hour or so later the car came out un-washed, so we left. If the service department would have called us that morning and asked to reschedule our appointment, we would have been ok with that, all it was was our Defender’s first service. More

Professional and very helpful service writer offered different service options but did not pressure us to just go with the highest price option different service options but did not pressure us to just go with the highest price option More

My car was in for 30 days. Even though an inspection was done, they forgot about a service and only did a computer update. I called my agent to ask if the other issue would get Even though an inspection was done, they forgot about a service and only did a computer update. I called my agent to ask if the other issue would get fixed as well. I had to call weekly for updates. No return calls were made to me after several messages were left. I also had to call the sales department just to get someone from service to answer. Not until 3 weeks after my car was dropped off was a courtesy car offered. During repair, they dropped a bolt in my engine. I had to call to find that out. No call to inform me of the mishap. On pick up day I had to ask questions and felt as if no one wanted to explain things to me. I had a horrible experience. More

Same problem keeps occurring never repaired called service center and no answer for myself or my wife service center and no answer for myself or my wife More

My issues have usually been with new Service Staff. Me having to explain my service issue to my warranty people to try and obtain approval, that not working, and having to hunt down staff to do what I Me having to explain my service issue to my warranty people to try and obtain approval, that not working, and having to hunt down staff to do what I spent hours in a day trying to do, coaching the staff member on how to express the need for a part and that a part is part of an entire system that needs to be replaced vs the staff saying just a part of a part - made no sense to me. I come to you guys for knowledge know-how and experience. I’m sold on Land Rover, but the service and help has been iffy. I’ve asked for checks on a squeak from my wheel and for alignment issues. I was told it was done, but now have to replace tires that were nearly new, because of alignment issues. 🤷🏽‍♂️. Staff has cost me money and for needed repairs to go unchecked and I’m very very unhappy about it. More

Unfortunately, the service department has shown an ongoing pattern of falling short and not delivering as promised. ongoing pattern of falling short and not delivering as promised. More