Land Rover Livermore

Great diagnostic work and customer service John C and Steven the foreman worked with technical support to diagnosis my ongoing battery issue. Steven the foreman worked with technical support to diagnosis my ongoing battery issue. More

Lauren is very helpful, personable and genuinely takes care of her customers. Best experience ever. care of her customers. Best experience ever. More

It is the worst experience we ever had. We bought a Mercedes from this dealership trusted them when they said that the condition is excellent. They had no iPads available to sign the contra We bought a Mercedes from this dealership trusted them when they said that the condition is excellent. They had no iPads available to sign the contract. They made us sign the contract, on our cell phones mini screen. THEY WERE NOT TRANSPARENT WITH US ABOUT THE THINGS MISSING IN THE CAR, INCLUDING THE MATS AND THE KEY. It was never disclosed to us before signing the contract . We requested them to honor our request of paying for mats and paying us for the lost second car key on which there has not been no response yet from anyone. We have called the leadership and no response More

In the years we’ve owned the car we have seen 3 different service managers come in. John was very polite and helpful in guiding us through another way Range Rover has changed their policies. My car was kept service managers come in. John was very polite and helpful in guiding us through another way Range Rover has changed their policies. My car was kept overnight and unfortunately I had to call 30 mins before the next day was over just to ask a status on my car or if I was going to receive a status. John did get the mechanic to push it through and get the car done, also washed and cleaned by time he got our uber back to the Livermore service department. I really hope John stays for a while and we don’t have to keep getting use to a whole new way of doing things yet again with someone else. More

Exceptional customer service. From check-in to completion, the team was attentive, transparent, and efficient. From check-in to completion, the team was attentive, transparent, and efficient. More

Outstanding always just gotta fix loaner stuff Things were done in right manner Thank you John were done in right manner Thank you John More

Continuing issues This car makes me afraid for my life. Without warning I am stranded in & left in intersections. I am 70 years old. This is not ok. Without warning I am stranded in & left in intersections. I am 70 years old. This is not ok. More

Service Dept staff are very professional and knowledgeable. They explained the repair process in laymen's terms that I could understand. The repair process time of competition quoted to me was knowledgeable. They explained the repair process in laymen's terms that I could understand. The repair process time of competition quoted to me was realistic. Alway appreciate working with this staff More

Overall great; downside is lack of loaner cars and flexibility in scheduling service. Need more loaner car availability flexibility in scheduling service. Need more loaner car availability More

The buying experience was a disaster. The sales folks did a nice job of pulling the deal together, however they were not knowledgeable about a major inadequacy of the vehicle. I had to ta The sales folks did a nice job of pulling the deal together, however they were not knowledgeable about a major inadequacy of the vehicle. I had to take the issue to the GM to get it resolved. Then there were other major F'ups making it a very aggravating experience and left a bad taste. This dealership needs an overhaul and some serious coaching on how to treat a customer. The need to facilitate a great customer experience and ensure that the vehicle is pristine and not damaged or dented. For a high-end vehicle dealership, I was very disappointed. More