Land Rover Livermore

My experience with Land Rover Livermore has been absolutely appalling. It is a long-standing pattern of poor service and deceit that goes beyond a single bad experience. We loved our Range Rover absolutely appalling. It is a long-standing pattern of poor service and deceit that goes beyond a single bad experience. We loved our Range Rover Sport, but the issues stemming from this dealership's lack of competence forced us to sell it just to end our association with them. How this dealership is still functioning is a miracle. The GM told me that they could 'throw money' at problems all day but with the number of problems they have had over the years they would likely be closed. Well, maybe they should be. I have met many people 'out in the wild' who have choice words to say about this dealership, I'm shocked that they are open still. When purchasing a LUXURY vehicle, this type of experience or service is the last thing you would expect. We purchased a brand new Range Rover Sport excited and very much in love with the vehicle. Unfortunately, that quickly turned as we had issue after issue primarily stemming from the service department. A highlight of pain was needing to bring my vehicle in over 13 times for the same issue, never to be fully resolved! Each time I took it in the experiences got worse and worse, resulting in damage to the leather in my vehicle, grease marks and carelessness by the techs. The incompetence was so severe that the Service Manager eventually asked if we considered having Land Rover buy the vehicle back as a lemon. While still being in love with my vehicle I declined, how much I WISH I had taken them up on this offer is depressing. We had strong intentions of keeping this vehicle for a VERY long time with purchases of multiple add on packages. We instantly regretted purchasing these as dealing with the dealership was a non-stop headache. Getting them to follow up or respond to emails or calls, if you have an issue or are seeking assistance is near impossible, unless you come in to the dealership to address them, good luck! If you plan to purchase a vehicle from here and have all future services and communications taken elsewhere, this dealership may be for you. If you have to work with this dealership in any way shape or form after your purchase, you will regret it. Finally, we have gotten rid of this vehicle to rid ourselves of the pain that is dealing with anyone beyond the actual sales team on the floor. We at this point began to explore how much of the many extended packages we could get prorated refunds on. The finance manager who works here now explained that the packages we purchased were terrible and he never would have sold these to us. We get to a point where they are looking into what they can refund us. We started this process in the beginning of SEPTEMBER, we were told it would take 4-6 weeks to receive the refunds. It took until mid December to receive any sort of compensation and still have not received ALL proper refunds, and likely never will. It has been a constant trying to reach anyone at this dealership who actually do something to help, own up to their mistakes and address the concerns of their customers. Final Warning: If you purchase a vehicle here, plan to take ALL future service and communication elsewhere. If you have to deal with anyone beyond the sales team, you will regret it. This dealership is an absolute nightmare and is unworthy of selling luxury products. Avoid at all costs More

My experience with Land Rover Livermore has been absolutely appalling. It is a long-standing pattern of poor service and deceit that goes beyond a single bad experience. We loved our Range Rover absolutely appalling. It is a long-standing pattern of poor service and deceit that goes beyond a single bad experience. We loved our Range Rover Sport, but the issues stemming from this dealership's lack of competence forced us to sell it just to end our association with them. How this dealership is still functioning is a miracle. The GM told me that they could 'throw money' at problems all day but with the number of problems they have had over the years they would likely be closed. Well, maybe they should be. I have met many people 'out in the wild' who have choice words to say about this dealership, I'm shocked that they are open still. When purchasing a LUXURY vehicle, this type of experience or service is the last thing you would expect. We purchased a brand new Range Rover Sport excited and very much in love with the vehicle. Unfortunately, that quickly turned as we had issue after issue primarily stemming from the service department. A highlight of pain was needing to bring my vehicle in over 13 times for the same issue, never to be fully resolved! Each time I took it in the experiences got worse and worse, resulting in damage to the leather in my vehicle, grease marks and carelessness by the techs. The incompetence was so severe that the Service Manager eventually asked if we considered having Land Rover buy the vehicle back as a lemon. While still being in love with my vehicle I declined, how much I WISH I had taken them up on this offer is depressing. We had strong intentions of keeping this vehicle for a VERY long time with purchases of multiple add on packages. We instantly regretted purchasing these as dealing with the dealership was a non-stop headache. Getting them to follow up or respond to emails or calls, if you have an issue or are seeking assistance is near impossible, unless you come in to the dealership to address them, good luck! If you plan to purchase a vehicle from here and have all future services and communications taken elsewhere, this dealership may be for you. If you have to work with this dealership in any way shape or form after your purchase, you will regret it. Finally, we have gotten rid of this vehicle to rid ourselves of the pain that is dealing with anyone beyond the actual sales team on the floor. We at this point began to explore how much of the many extended packages we could get prorated refunds on. The finance manager who works here now explained that the packages we purchased were terrible and he never would have sold these to us. We get to a point where they are looking into what they can refund us. We started this process in the beginning of SEPTEMBER, we were told it would take 4-6 weeks to receive the refunds. It took until mid December to receive any sort of compensation and still have not received ALL proper refunds, and likely never will. It has been a constant trying to reach anyone at this dealership who actually do something to help, own up to their mistakes and address the concerns of their customers. Final Warning: If you purchase a vehicle here, plan to take ALL future service and communication elsewhere. If you have to deal with anyone beyond the sales team, you will regret it. This dealership is an absolute nightmare and is unworthy of selling luxury products. Avoid at all costs More

Couldn't fix the issue - took 3 visits Couldn't fix the issue - took 3 visits - some fault suspension detected issue - took 3 visits - some fault suspension detected More

Poor Every time I go there it's a poor experience, I payed for a service contract I didn't need and it always takes longer than promised for service to be done payed for a service contract I didn't need and it always takes longer than promised for service to be done More

Terrible Dealer failed to diagnose or properly repair my vehicle, charged me for labor and parts that should not have been installed on a vehicle that was not repaired.....spent 12k on a vehicle that had to vehicle, charged me for labor and parts that should not have been installed on a vehicle that was not repaired.....spent 12k on a vehicle that had to be towed out undrivable....horrendous work, terrible communication, xxxx poor accountability, zero response More

Vehicle was handed over with out fixing the issue which resulted in me requiring it to be towed midway after they claimed to be fixed. Over charging the customer resulted in me requiring it to be towed midway after they claimed to be fixed. Over charging the customer More

Very responsive, knowledgeable, and attentive. The salesman made me feel as if I was the most important. The salesman made me feel as if I was the most important. More

These guys get it or I should say gal these guys get it or should say gal she was great waiting for the electric defender or should say gal she was great waiting for the electric defender More

initial quote was 2x lower than actual cost to replace windshield. I wasn't informed of the error until the work was already happening. Theodore informed me of the error in a polite and accurate manner bu windshield. I wasn't informed of the error until the work was already happening. Theodore informed me of the error in a polite and accurate manner but made no offer to reconcile the error. He could have offered a minor discount or merchandise but didn't More

Went out of their way to take care of me and my vehicle Extremely knowledgeable and understanding provided clearcut information in layman terms Extremely knowledgeable and understanding provided clearcut information in layman terms More