Land Rover Livermore

This experience was completely unacceptable and a true example of customer mistreatment. It took an outrageous 6.6 hours for their certified mechanic to change just two 12V batteries, which ended up costi example of customer mistreatment. It took an outrageous 6.6 hours for their certified mechanic to change just two 12V batteries, which ended up costing me a staggering $1,600—pure robbery for such a simple job! Communication was nonexistent, with hours spent on hold, endless false promises about the car’s readiness, and blatant lies about calling me back. When I finally got my car, it was filthy with oil stains and shoe prints everywhere, the back seat wasn’t even installed—which was both unsafe and careless—and I was forced to drive 45 minutes just to get it fixed. More

The worst experience I've ever had. My vehicle is still in your shop after 31 days and I've purchased two vehicles from that dealership and I've been treated poorly. My vehicle is still in your shop after 31 days and I've purchased two vehicles from that dealership and I've been treated poorly. More

I called so many times and all I got was the machine which was not good. I was told that the website for Range Rover was down worldwide and they couldn’t tell me if my repairs would be covered or not. I which was not good. I was told that the website for Range Rover was down worldwide and they couldn’t tell me if my repairs would be covered or not. I said do the repair and decide later they did give me a $500 Check for the 4000. I spent to have my car repaired. I did not feel as if I should have to pay for what was done the error that my car was having was too close to what the recall for that part was about. The manager was very nice And I don’t think maybe he had a lot of choice. The service gentleman I thought was just rude and not very good. More

Poor Service - no regard to customer satisfaction - short staffed - my new 4 months old car sitting in service for 45 days - imagine the service standards now - poor poor poor times infinite staffed - my new 4 months old car sitting in service for 45 days - imagine the service standards now - poor poor poor times infinite More

They were through and took the time to explain what my car needed in terms that I could understand. car needed in terms that I could understand. More

Really like the comfort and amenities in the waiting area. Checkin was super easy. Alex got me through quickly. area. Checkin was super easy. Alex got me through quickly. More

Really like the comfort and amenities in the waiting area. Checkin was super easy. Alex got me through quickly. area. Checkin was super easy. Alex got me through quickly. More

car was not washed or detailed after service. the car was never enabled for remote access through the phone app properly. there have been several service visits without getting this addressed and the car was never enabled for remote access through the phone app properly. there have been several service visits without getting this addressed and without the car getting washed at least the last three times. More

The sales department was great The service department was terrible. We called with no answer left several messages with no return call terrible. We called with no answer left several messages with no return call More

Zameer was a great. Would recommend him as a honest attentive representative. Smooth transaction and no games Would recommend him as a honest attentive representative. Smooth transaction and no games More