Land Rover Monmouth

My wife & I purchased a pre owned 2016 LR4 from this dealership in summer 2020, with 40,000 on the clock. We were told the car was fully inspected & sorted out, prior to the sale. Since summer of 202 dealership in summer 2020, with 40,000 on the clock. We were told the car was fully inspected & sorted out, prior to the sale. Since summer of 2020 we put roughly 7K miles on the clock .. BUT had multiple visits to the dealership to fix various small things (like sunroof sunshade not closing / AC vent making noise / CEL for a fuel trim issue). These small things were indeed fixed at no charge (car still had warranty), which is great, even though it took roughly 3-4 visits to get the sun roof shade fixed correctly (however, now the headliners rattles which is super annoying, but not a point of this review). 3-4 months ago or so we made an appointment for a simple oil change & check up, & were told that the water pump is leaking & that the coolant warning light was on - total cost $2K+. We never saw the coolant light on the dash but gave the benefit of the doubt, paid the bill, & called it a day. A month or so ago, we took the car in again for a quick check up & slight steering wheel wobble .. to our amazement, the dealership stated the front brake calipers were seized & we were told that to fix this issue it would cost roughly $5K to change both calipers (!). Upon pressing the issue, the dealership stated they could go ahead & replace ONLY the faulty LEFT caliper at a cost of $2.5K (!). We took the car back, ordered an OEM caliper form British Atlantic & had the caliper replaced at a local indie shop for $500. Even though we changed exactly the part dealership stated was faulty, the wobble still remains. In fact, the indie shop gave us our old caliper back stating there is nothing wrong with it. The problem was NEVER the seized brake caliper! Which means if we didn't question their diagnosis, we would have been ripped of for $5K, & would have still had the same issue. This, I remind you, on a car that had 6 visits to dealership since purchased in summer of 2020, & all of these visits included the so called complimentary inspection & assessment of work to be done in the future. NONE of these visits foresaw the water pump nor the faulty calipers (and for the last 3 visits, these 'inspections' failed to actually notice a very evident ripped rear wiper blade, which I assume would be a SAFETY concern - so I guess so much for the inspections). So our only conclusion is that this dealership is either 100% incompetent OR they simply cheat people out of money. Not very hard to do when most of their clientele is well off & can afford to simply write a check without taking time to investigate the findings. A guess of course, but an educated one. In summary, I would NOT let these people try & fix my toy potato gun, much less a car. They are callus, incompetent, & dare I say, crooks. If there were ZERO stars to give, we would. Lastly, ever since we started having issues with them, we stopped receiving satisfaction surveys, post visits. Incredible coincidence, I'm sure. So we are now going to pursue other avenues, like contacting LR Corporate, to see if we can get this sorted out. For whatever its worth, be warned. Cheers, M More

Very easyVery pleasantEverything taken care of as Very easy Very pleasant Everything taken care of as requested Very easy Very pleasant Everything taken care of as requested More

Incredible customer service plus they completed multiple issues same day issues same day More

My experience from start to finish with sales representative Jack Breen was excellent representative Jack Breen was excellent More

Everyone that we dealt with purchasing our velar was excellent. Scott, Peter and Mo were phenomenal. Never felt pressured or uncomfortable. We would highly recommend. Thank you! excellent. Scott, Peter and Mo were phenomenal. Never felt pressured or uncomfortable. We would highly recommend. Thank you! More

The salesman was very good at his job and would tell everybody to go see him everybody to go see him More

We were in the market for a Range Rover Sport and a close friend referred us to Land Rover Monmouth. This vehicle was for my wife and she wanted a very specific configuration. We worked with Scott Scordo in friend referred us to Land Rover Monmouth. This vehicle was for my wife and she wanted a very specific configuration. We worked with Scott Scordo in sales and his manager, Bill DiMaio where they helped us configure and obtain the perfect vehicle for our needs. We never felt any pressure and the whole experience was quite enjoyable... including the financing process where Mohamed Eldessouky took very good care of us. Overall, I highly recommend Land Rover Monmouth. More

Great experience. Christian was very informative and extremely patient. Changed my mind 3 times and he just let me take my time. Highly recommended. Outstand experience. extremely patient. Changed my mind 3 times and he just let me take my time. Highly recommended. Outstand experience. More

Was treated with class throughout the whole process . Jack and Peter went out of there way to get me best deal I could get Ty Jack and Peter went out of there way to get me best deal I could get Ty More

I was happy with my visit and especially danielle who was my service advisor. I had not been happy with past experiences .. they had to replace the computer system which seemed unusual on a 2019 car. my service advisor. I had not been happy with past experiences .. they had to replace the computer system which seemed unusual on a 2019 car. More