Land Rover Monmouth

professional, prompt, knowledgeable, available and courteous staff at every level , would go back there again courteous staff at every level , would go back there again More

Service was very professional and my service guy Richard was amazing getting my vehicle serviced and back to me timely manner specially when it was supposed to be longer than it was I was very impressed.. was amazing getting my vehicle serviced and back to me timely manner specially when it was supposed to be longer than it was I was very impressed.. More

Their service department is efficient n informative/ they ok any charges before they do the work. They r pleasant and very easy to work with ok any charges before they do the work. They r pleasant and very easy to work with More

Danielle in service is very pleasant always takes extra care to make certain we understand the repair needs of our vehicle. care to make certain we understand the repair needs of our vehicle. More

BUYER BEWARE April 28, 2024 we bought a 2017 jeep wrangler with 47,000 miles from Tom for 23000. 11 months in and 3000 miles only, repairs are totaling $21,000 (I have receipts for everything) It is wrangler with 47,000 miles from Tom for 23000. 11 months in and 3000 miles only, repairs are totaling $21,000 (I have receipts for everything) It is our fault we trusted the dealership. Thought a Land Rover dealership would be a trustworthy entity. We were wrong. Mike Chainani in used car sales is not to be trusted in the least. This is a Penske dealership also. More

It's my third Land Rover and I'm going to keep coming back to Land Rover Monmouth. Bill, Scott and Moe are world class and consistently deliver and exceptional experience. back to Land Rover Monmouth. Bill, Scott and Moe are world class and consistently deliver and exceptional experience. More

Disappointed with Bait-and-Switch Tactics at Land Rover of Monmouth I am writing to express my disappointment with my recent experience at Land Rover of Monmouth. I came in for my 4th car from this dealer of Monmouth I am writing to express my disappointment with my recent experience at Land Rover of Monmouth. I came in for my 4th car from this dealership in time for Christmas celebration. I was interested in full size Range Rover and started all paperwork 2 months before charismas. Deposit was posted as per paper work and I was left to wait for the car I ordered. However, upon my car delivery to the dealership, I was informed that I have to pay extra $5 thousand to get my car. The upcharge was for premier protections that were not included in the original contract and are optional. After my attempts to get more info in regards to the charge, I was told; “We are very busy at this time of the year, if you still want the car you have to pay extra”. Exact words. I felt misled by the actions of Land Rover of Monmouth dealership. Initial contract was sighed and deposit posted, leaving me waiting for the car. While sales team knew this car is to be a Christmas present, they had reneged on the sighed contract a mere 5 days before Christmas. This felt like a bait-and-switch tactic, and I am quite disappointed with the experience. While I understand dealerships have their own sales strategies, I believe transparency and fair negotiation are crucial for building trust with potential customers. Unfortunately, my experience at Land Rover of Monmouth lacked both these aspects. I hope this feedback is taken into consideration to improve future customer experiences. More