Absolutely the worst dealership! We negotiated a price for an in stock Discovery, ran to Mt. Kisco from Stamford to close the deal on a Friday evening, the last day of the month. Sales guy was quite nice, but that's where the good ends. It's 7:00, I worked all day and I want to close the deal and go home. They try to convince us to take the car home that night even though it had not been completely prepped. Remember, last day of the month! I agree to help them with their month end by doing the delivery paperwork and then physically taking the car the following week. They put the paperwork together and hand me off to the F&I guy who tries for 20 minutes to sell me on service plans from AutoNation even though I said I was not interested 10 times. I had to threaten to walk out to get him off that. We finished the paperwork at 8PM with the promise that they would have the car ready in a couple of days. On Monday we get a call saying they want us to come back because I had to sign more paperwork! First the sales guy says I need to sign a DMV form. I tell them to deliver the car to Stamford and I'll sign the form at my office, they say it needs to be Notarized, I say we have a Notary on staff. Next I get a "Sales Manager" telling me it's a Lease form and it can only be signed at the dealership. I remind them I financed, did not lease the car. I finally told them to keep the car and that I would cancel my Amex deposit. I tell them I want to speak with the GM who of course was not in that day.
The next day I get a call from the "real" Sales Manager who is full of apologies, I remind him I want to speak to the GM. I finally get the GM, Randy on the phone and go over the excruciating details. He apologizes and asks if I still want the car, I said my wife wants the car & I just want a comfort level that they can do things correctly. We work it out and they deliver the car the next day and the sales guy does a nice job of orienting my wife to the car. We do a final walk around and find a dent in the rear lift gate. Small but noticeable. We are promised that they will fix it. Well that's a week and a half ago and we can't even get them to return a phone call or an email! We might have gotten the best price from them but service is a foreign word to them. Shop elsewhere!