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Land Rover Mt. Kisco - Service Center
Mt. Kisco, NY
129 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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129 Reviews of Land Rover Mt. Kisco - Service Center
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May 14, 2024
My Range Rover Sport had performed exactly as expected for the first 3 years of ownership....until a simple oil change/maintenance visit in November 2023 turned in to a 6 month/7 return trip nightmare to for the first 3 years of ownership....until a simple oil change/maintenance visit in November 2023 turned in to a 6 month/7 return trip nightmare to the service department. New break pads were included in that November service. Even though the pads did not yet require replacement, they were updated anyway, which I thought was great. Since then, my brakes have been squeaking extensively every time the vehicle comes to a stop. Many trips back, many days without a car, many affirmations that the breaks have been fixed, yet no improvement. Finally on this last visit I was told by Jonathan that all Range Rovers have squeaky brakes, it's part of the manufacturing that helps stop heavier vehicles, and there was nothing they could do to fix it!! I found it hard to believe that all Range Rover owners would accept squeaking breaks to the extent that school bus drivers get jealous ;)! I'm not sure if it's the absurd explanation from the service manager, the general lack of communication from the service manager and team as my car spent over 20 days at the shop in total, or the complete indifference from the General Manager, Hadi (1 email, 1 voicemail and 1 message left with the receptionist -- all un-returned) that is more unacceptable to me. Long story short, I took it elsewhere and it was fixed within an hour. Land Rover Mt. Kisco sells $100,000 cars and offers .10 cent service....just awful. More
by jmetzger
Employees Worked With
Jeffrey Urbina, Jonathan, Hadi Hamwi
May 09, 2024
I have been a LR customer since 1991 and have moved my residence recently. Very fortunate to be working with Mt Kisko dealership. Their staff is outstanding. And special nod to my CSR Jeffery Urbina. residence recently. Very fortunate to be working with Mt Kisko dealership. Their staff is outstanding. And special nod to my CSR Jeffery Urbina. More
by KhanZada
Employees Worked With
Jefferey Urbina
April 12, 2024
This dealership’s service department was very thorough, accommodating and lovely to work with. They did great work on my Range Rover, met all my request and were very quick and professional! accommodating and lovely to work with. They did great work on my Range Rover, met all my request and were very quick and professional! More
by Selias
Employees Worked With
Jeffrey
April 11, 2024
Jeff, Jonathan and the service team at the MtKisco location are great--Professional, knowledgeable and fully explain work to be done and when to expect the vehicle to be ready for pickup location are great--Professional, knowledgeable and fully explain work to be done and when to expect the vehicle to be ready for pickup More
by JVINCENT1961
Employees Worked With
Jeffrey Urbina
March 21, 2024
excellent service. Jonathon listened to my concerns and was able to resolve the problems in an efficient manner. He kept me informed and I was extremely pleased with th Jonathon listened to my concerns and was able to resolve the problems in an efficient manner. He kept me informed and I was extremely pleased with the service and would recommend this Land Rover service establishment. More
by Duke
Employees Worked With
Jonathon
March 18, 2024
Dealing with Jason T. And his team at Land Rover is beyond a pleasure. They are knowledgeable, professional and prompt on all fronts! And his team at Land Rover is beyond a pleasure. They are knowledgeable, professional and prompt on all fronts! More
by Amf426
Employees Worked With
Jason Tuminaro
