Land Rover Mt. Kisco - Service Center

3 Strikes. I'm not one to leave negative reviews but after multiple negative experiences here we are. First off, let me say the sales reps are great but once I'm not one to leave negative reviews but after multiple negative experiences here we are. First off, let me say the sales reps are great but once you have your car, good luck with service. This is my first Land Rover and maybe I'm spoiled by previous dealerships from other brands but I have been less than impressed and expected much more from a "high end brand". First, I called to order roof rails for my car - the service rep told me to call back on Monday. I did - got voicemail, left a message expressing my desire to purchase them and what kind, etc. No one ever called me back. I tried again - Nada. No big deal I saved hundreds of dollars going with a OEM part ordered online vs. the dealership so win for me, I only mention for color with everything else. Second, I got an email that my car was due for service 6 months in so asked a friend to help me drop it at the dealership for service (note: I work full time so can only really make the Saturday appointments work and those hours are limited since they don't offer a courtesy rental/vehicle - which isn't great). After dropping the car and leaving they called me hours later to say the car didn't need service and it only needs to be seen once/year but the email must have been set up to the previous owner (it wasn't it literally said 6 months in, time for service) so that was inconvenient but again, oh well. Third, I dropped the car off for service at a year in and the team did the NYS inspection but forgot to change the sticker. I couldn't get back before they closed and so had to wait until I could go again during their Saturday hours. Fourth, I go to get the sticker (re: above) and they say no problem they'll just have to bring the car in to scan it if I can wait in the reception. 30 minutes later, I asked what was going on and was told it'd be another 30 - the car had been sent to the maintenance site at another location (without any mention). An hour and a half later the car was brought back just for a sticker. There was zero communication that the sticker would take that long or that the car would be sent offsite leaving me no option. Overall, these are expensive cars and I expected much better from the service. Next time you look at buying a car take a minute to talk to the customers waiting in the service section. There's no communication from anyone and the cost is insane. More

This Dealership is beyond excellent! The moment that you walk in the door , everyone is there to assist . The service team is fantastic, Jay the manager is phenomenal and always always The moment that you walk in the door , everyone is there to assist . The service team is fantastic, Jay the manager is phenomenal and always always goes above and beyond to provide top class service , Jeffery is excellent and communicates every step of the way. Brittany the financial manager is amazing and also goes above and beyond to assist as well. I will continue to say that this Dealership is exemplary at providing service !! Thank you all so so much ! More

Excellent service! Very easy to schedule the service and they have nice lounge area to wait. Very easy to schedule the service and they have nice lounge area to wait. More

Easy to schedule, regular feedback about issues encountered and progress resolving them, on time delivery encountered and progress resolving them, on time delivery More

All staff were very professional , competent and accommodating . Service of windshield was done in timely basis. accommodating . Service of windshield was done in timely basis. More

The service is top notch. Jeffrey is great! There is always attention to detail and quick turnaround. They have taken the headache out of the process. Very happy. Jeffrey is great! There is always attention to detail and quick turnaround. They have taken the headache out of the process. Very happy. More

Terrific service as always. They always get the job done right. Jeffrey Urbino the service rep is excellent They always get the job done right. Jeffrey Urbino the service rep is excellent More

Such a disconnect from the sales team to the service experience. I don’t even know how to explain my disappointment with my recent service. Just read the other 1-star reviews on Google and add double m experience. I don’t even know how to explain my disappointment with my recent service. Just read the other 1-star reviews on Google and add double my frustration and that pretty much sums up the lack of attention to basic, decent service. For a luxury brand this should never happen once, but from what I read seems to be happening on a regular basis. More

Absolutely beautiful new service facility and Jeffrey took excellent care of all are service needs. took excellent care of all are service needs. More

I had a bit of an urgent issue and I realy aprpeciated Mt Kisco fitting me in when other dealers could not. They also gave me a ride to the Car Rental Agency. Kisco fitting me in when other dealers could not. They also gave me a ride to the Car Rental Agency. More