Land Rover New Rochelle

Buyer Beware: Disappointing Experience with Land Rover New Rochelle 16 months ago, I purchased a used 2016 Land Rover with only 27,000 miles from Land Rover New Rochelle. The car seemed to be in excell New Rochelle 16 months ago, I purchased a used 2016 Land Rover with only 27,000 miles from Land Rover New Rochelle. The car seemed to be in excellent condition, and I chose to pay a premium over market value specifically because it came from an authorized Land Rover dealership. Since the vehicle was already 8 years old, the manager strongly recommended purchasing an extended warranty for $5,700, which was supposed to cover the vehicle for the next five years. I took the advice, hoping it would offer added protection. Unfortunately, just 2 months after my first yearly routine service and only 5,000 miles later, smoke started coming out from the front of the vehicle. In minutes, the water pump and other components failed. The total repair bill came to $5,700 — ironically, the same amount I paid for the extended warranty. Yet the warranty company only covered $1,700, leaving me with a $4,000 out-of-pocket expense. I’m sharing this to caution others: don’t assume that buying from a certified dealership or purchasing their extended warranty will protect you. If you’re considering buying from Land Rover New Rochelle, I highly recommend bringing your own trusted mechanic to inspect the vehicle first. More

The Service Department Advisors are Deceitful and Dishonest - they added service I didn’t request and I was charged for Services I didn’t need! I have a 2y old Truck that did not need 21k service, I Dishonest - they added service I didn’t request and I was charged for Services I didn’t need! I have a 2y old Truck that did not need 21k service, I informed the Rep. “please do whatever is under warranty”. I paid $5K for a Warranty that covers a lot, but also there is fine print, got that! But, I never asked and/or needed extra work - and I was charged an insane amount of money for this service! To not cause issue or make a scene, I spoke with the rep to find out why all of these services were added and proceeds to run down a list and fumble his words, because he knew he screwed me over - WHO CHARGES $23 to change a battery in the remote key! I could have changed that, it’s $1 for a watch battery! Point is, this rep and the service department is terribly Dishonest and others need to know about Land Rover of New Rochelle and any other Dealership Service Department that snakes ppl out of money for xxxx they don’t need….. More

I’ve been leasing a Range Rover from the Land Rover New Rochelle dealership for my previous five cars. Steve Goldsmith has been excellent. The dealership and Steve have consistently been able to offer me t Rochelle dealership for my previous five cars. Steve Goldsmith has been excellent. The dealership and Steve have consistently been able to offer me the most reasonable quotes when compared to other area dealerships More

The salesperson was very polite and knowledgeable. He took the time to listen to our concerns and was always available. It was a pleasure interacting with the finance gentleman and Julius. Thank you b He took the time to listen to our concerns and was always available. It was a pleasure interacting with the finance gentleman and Julius. Thank you both for a pleasurable experience. More

Easy quick service. a breeze dropping off and picking up. Thank you to the whole team. a breeze dropping off and picking up. Thank you to the whole team. More

Mathew was very informative and helpful. .. I waited for my vehicle to be service but he was very communicative, update me accordingly .. I waited for my vehicle to be service but he was very communicative, update me accordingly More

I have been servicing my LR4 at LandRover New Rochelle for years. They have consistently delivered fast, courteous, and quality service and repairs. My most recent experience with Joseph was excellent. for years. They have consistently delivered fast, courteous, and quality service and repairs. My most recent experience with Joseph was excellent. More

Excellent customer service experience; would definitely recommend to anyone looking to get into a new vehicle! recommend to anyone looking to get into a new vehicle! More

Great experience from beginning to end. From sales to the finance dept. Everything was done quickly and efficiently. Highly recommended. From sales to the finance dept. Everything was done quickly and efficiently. Highly recommended. More

Totally Crooked - don't buy from them - they try to not give you your second set of keys to save themselves some change and they completely lie to you and do not honor their promises when selling you addit give you your second set of keys to save themselves some change and they completely lie to you and do not honor their promises when selling you additional warranties. They lie specifically about: what is covered, what is covered by them, and how issues get resolved. If you try to get the second key your owed, they dodge your calls and claim there is a shortage. I waited months and had to come in and make a big stink to actually get the second key while there because they claimed it was a replacement key and not one of the initial two that come with the car. If something is covered under any warranty that is purchased, such as the dent protection plan, they dodge your calls (they don't return them even when voicemails are left), and tell you when you bring the car in in person that a different party handles it. I'm ok with all of it, including my time that they wasted by having me come in... HOWEVER, I am not ok with them ripping me off and don't want anyone else to be ripped off. They know you have money if you're buying a land rover, and they will exploit you and ignore your calls whenever it will cost them a dime. There is no accountability. Don't trust their finance managers either. I would have loved to buy a second LR from them if not for them being the sleaziest dealership I have ever worked with. And I've bought and leased a lot of cars in my day. More