Land Rover New Rochelle

On May 5, 2026, I visited Land Rover New Rochelle to purchase a 2025 Range Rover P530 SE LWB. Prior to arriving, I had communicated extensively with a salesperson, and after negotiations, we mutually ag purchase a 2025 Range Rover P530 SE LWB. Prior to arriving, I had communicated extensively with a salesperson, and after negotiations, we mutually agreed on pricing and terms for the vehicle purchase. At the dealership, both parties signed the purchase contract along with numerous related legal and financing documents. I also provided a deposit in the amount of $15,000.00 to begin the transaction process. As part of the transaction process, the dealership also ran my credit and obtained a credit inquiry/report in connection with the financing and purchase approval process. The agreement was that I would take delivery of the vehicle that same evening and leave my trade-in vehicle with the dealership. However, I was informed there was an issue involving the battery in the new vehicle, and I was assured the vehicle would instead be delivered the following day. Relying on the dealership’s representations and the fully executed agreement, I proceeded to remove insurance coverage from my trade-in vehicle and transfer coverage to the newly purchased Range Rover. In addition, the dealership took possession of my vehicle registration as part of the transaction paperwork, leaving me without my registration documentation and forcing me to incur additional time, inconvenience, and expense to obtain a replacement registration. As part of the transaction, the dealership also initiated the payoff process for my trade-in vehicle. However, after deciding not to honor the executed purchase agreement, the dealership reversed or cancelled that payoff process, creating confusion and disruption with my existing auto loan account. As a direct result of the dealership's actions and the resulting payoff cancellation, I was assessed penalties, late fees, and other charges that I otherwise would not have incurred. The following day came and I received no communication or updates from the dealership regarding delivery. Multiple text messages and attempts to obtain information went unanswered for several days. It was not until Friday, May 8, 2026, that anyone from the dealership finally reached back out to us after repeated attempts to get an update on the status of the vehicle and transaction. After continuing to seek answers, I contacted the General Manager, Mark Hoch. During that conversation, I was informed that the dealership believed the vehicle had been sold “too cheap” and that they intended to cancel or “forfeit” the contract despite the agreement having already been executed and signed by both parties. I then personally returned to the dealership in an attempt to resolve the matter and take possession of the vehicle I had legally purchased. Instead of honoring the executed agreement, I was denied delivery of the vehicle and informed that my deposit would simply be refunded. This experience was extremely disappointing, unprofessional, and unacceptable. I have never encountered a situation where a dealership fully executes legally binding documents, accepts a substantial deposit, runs a customer’s credit, collects registration documents, initiates the delivery process, causes a customer to transfer insurance coverage, initiates and then cancels a payoff on a trade-in vehicle resulting in penalties and late fees to the customer, and then refuses to honor the sale solely because they later decided the agreed-upon price was unfavorable to them. At no point was I seeking anything beyond the completion of the agreed transaction and delivery of the vehicle I purchased in good faith. I acted in reliance on the dealership’s representations and signed agreements throughout the process. As a result of the dealership’s conduct, I suffered unnecessary financial damages, including penalties and late fees associated with the mishandling of my trade-in vehicle payoff, as well as significant inconvenience, wasted time, and disruption. I am sharing this review so that other consumers are aware of my experience a More

Purchased a used Defender 10 days ago and still do not have the car. Broke down as I left the dealership, waited 6 hours to repair it, then had to bring it back to the dealership the next morning with mul have the car. Broke down as I left the dealership, waited 6 hours to repair it, then had to bring it back to the dealership the next morning with multiple problems, including the original issue (coolant leak), along with broken headlights, warning signals, and a faulty heated steering wheel. The vehicle was obviously not checked before sale, as they claimed, and I am now waiting for them to order the parts to repair the vehicle. The second time I purchased a used LR from an Autonation dealer, and both times have been a horrible experience. Researching the NYS Lemon Law to possibly get a refund on the purchase if this goes beyond 15 days. More