Land Rover New Rochelle

the service I have received from Land Rover of Larchmont is the best in the world . my service was done in a timely manner .I was provided with a loaner car .there was no wait time so I was able to drop of is the best in the world . my service was done in a timely manner .I was provided with a loaner car .there was no wait time so I was able to drop off my range and go by to work. More

Both Johann and Niles were extremely friendly and knowledgeable. They took me through all the potential issues (car was handling very poorly and the check engine light had been on for 2 years - was r knowledgeable. They took me through all the potential issues (car was handling very poorly and the check engine light had been on for 2 years - was reported as a "false read" and could not be easily fixed by another dealer, and prior to that the light had come on intermittently over a period of time and yet another dealer could not fix it). Suspension in front was rebuilt and new compressor fitted for entire suspension. In addition it was determined the pump in the fuel system that (in my words) circulates the gas throughout the system, was not working - "replacement of this likely would fix the check engine light issue". In fact the pump did not have to be replaced - they found the wiring was lose and simply had to secure it...................CHECK ENGINE LIGHT OFF!!!!!!!!!!!!!!!!!!!!!!!!!!! The car handles like new and I am a VERY happy and proud owner...................looking forward to another 100,000 miles and always to be serviced by this dealer. So glad they brought Jaguar to Larchmont. They have my highest recommendation - and if I buy, I buy from them as well (Peter Williamson is excellent). More

spent lots of time with us explaining the vehicle with pride. The vehicle was delivered as promised on a timely basis and everyone were extremely professional. They even introduced us to the service guy pride. The vehicle was delivered as promised on a timely basis and everyone were extremely professional. They even introduced us to the service guys who were also very professional More

Mr. Rossi and the staff was very helpful in helping me to obtain the vehicle of my choice. I would recommend him and the dealership because of the courtesy, expertise in assisting and meeting the customer n obtain the vehicle of my choice. I would recommend him and the dealership because of the courtesy, expertise in assisting and meeting the customer needs. My waiting time was zero, I was taken care of right away. I am a very satisfied customer. More

Courteous, professional service that generstes confidence . I brought my 2000 XK8 in to get the hydraulic system on its convertible top fixed (well-documented problem with aging Jags) and worked with Johann . I brought my 2000 XK8 in to get the hydraulic system on its convertible top fixed (well-documented problem with aging Jags) and worked with Johann Berry. The diagnostic and estimate were thorough, the cost closely tracked the estimate, the car was ready approximately when suggested - and beautifully cleaned. A pleasant (if expensive) experience that allows you to feel you are in safe hands. Johann is particularly pleasant to work with and communicates well More

Johann and the rest of the Service Department team are second to none. Johann took the time to explain the service process in our individual case. The service was done in the time expected. I am very sa second to none. Johann took the time to explain the service process in our individual case. The service was done in the time expected. I am very satisfied with the level of knowledge your team has. Johann is very professional on the phone as well. Great job!! More

We recently purchased a used LR3 from Land Rover Larchmont 2.5 months ago. Our sales rep was John Rossi and I would not recommend doing business with him. The car has been nothing but problems and Larchmont 2.5 months ago. Our sales rep was John Rossi and I would not recommend doing business with him. The car has been nothing but problems and John Rossi has been worse than the car. He was supposed to take care of the registration for us, but forgot. When we asked him about our tags, he said they are coming via mail. A week before our temp tags were expired, I left voicemails and emails for John. As the tags expired, he told me to continue to drive on expired tags and that Land Rover would pay for any tickets we accrued. The tags did not come until 2 weeks after they expired. John Rossi also promised us a spare key as the spare was not available the day we purchased. I have emailed and called him over a dozen times and he continues to tell me he will be mailing them to me. I emailed him telling him I will be in to pick it up and he hid in the back until I went away. Now the sales manager is telling me I need to come back next week to get a key cut. We have taken this car in for various reasons over 12 times in 2.5 months. We have driven "loaner cars" twice as much as we have driven the car we purchased. Do not ever do business with this guy! He is incompetent!!!! More

I purchased a pre-owned certified 2010 LR4 from this dealer. On the day of delivery of vehicle I was informed that it's missing the duplicate key which needs to be ordered. It has been 4 months and desp dealer. On the day of delivery of vehicle I was informed that it's missing the duplicate key which needs to be ordered. It has been 4 months and despite repeated follow ups with the dealer, there is no response from the dealer. Also, the vehicle was not detailed and cleaned as promised prior to delivery. The dealer has not been responsive and just goes to show they are not interested in customer service after selling you a vehicle (which may be because they don't expect me to visit their dealership again since I live in a different state). More

Brought the car in to check the car out. I don't remember what it was but when I brought it in the guy said no problem we'll check it out. Ok no problem. We'll let you know if we find anything. I co remember what it was but when I brought it in the guy said no problem we'll check it out. Ok no problem. We'll let you know if we find anything. I come back they found nothing but then I get charged I think $125 or something around that area for a diagnostic test??? The guy never mentioned there would be a charge cuz if it was I would have never did it!! Communication is the key and I thought Land Rover would be different but its the same game with all dealers!! I'm going back to BMW there customer service is way near 5 stars!!! More

Land Rover of Larchmont has been with me for 104,000 miles on my LR3! The service department staff is friendly, knowledgeable, and will work with customers to provide competitive pricing. I look forwa miles on my LR3! The service department staff is friendly, knowledgeable, and will work with customers to provide competitive pricing. I look forward to the next 50,000 miles with LR of Larchmont - it's always a pleasure to visit this location. More