Land Rover North Scottsdale

Great Experience New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquir New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar. More

RIP OFF $250.00 labor to change a fuse. That is criminal. What a scam, do they think people are to stupid to notice when they rob us. $250.00 labor to change a fuse. That is criminal. What a scam, do they think people are to stupid to notice when they rob us. More

Awesome customer service!!! If you want a great experience purchasing your new car, I recommend working with Brad Burnham! He spent many hours with me searching for the perfect R If you want a great experience purchasing your new car, I recommend working with Brad Burnham! He spent many hours with me searching for the perfect Range Rover and didn't give up until I was 100% satisfied with my selection. He was so personable from the moment I met him and very patient! I couldn't have asked for better customer service than what Brad provided me that day. Thank you so much!!! More

Great experience purchasing my sixth car from them This is the best dealership in Arizonia ,if you are looking for a Rover. This is the sixth car I purchased from them, And sent all of my friends. Kyle This is the best dealership in Arizonia ,if you are looking for a Rover. This is the sixth car I purchased from them, And sent all of my friends. Kyle the manager always has the right attitude and wants to make his customers happy. Ray the salesman even came to my house after the sale to program the garage door. Always a happy and fair experience dealing with them. More

Terrible Dealership I went and ordered a brand new Range Rover several months ago. I recently called to check up on my order, and found out they never even placed the ord I went and ordered a brand new Range Rover several months ago. I recently called to check up on my order, and found out they never even placed the order. They didn't apologize, offer me any discount for treating me so badly. Eventually after I got so angry and went to the dealership to complain to the manager, I was "offered" to buy one of their vehicles on the lot, but no discount, in fact it would cost me over the MSRP because they had added a lot of useless stuff that I didn't want, like some additional security system, and refused to take it off and insist I pay for it. This is by far the worse experience I have ever had buying a new car. More

An absolutely ATROCIOUS service experience. Look Out! I have nothing but praise in working with Michael Dilello. He is honest and goes the extra mile to help out in dealing with issues. Unfo Look Out! I have nothing but praise in working with Michael Dilello. He is honest and goes the extra mile to help out in dealing with issues. Unfortunately he was on vacation for three weeks, and I experienced an electrical failure that needed immediate diagnosis. I requested via the website Mel Charles. He initially dealt with me on the vehicle and was very courteous and competent. They explained they were quite backed up in the shop and may not have time to work on it till monday. I was afforded a loaner vehicle in the meantime. I was clear that if the repairs were exorbitant, I would be declining the repairs and having them done elsewhere. I requested for diagnosis and for them to call with a quote on necessary repairs for the vehicle. Two hours later I get a call from Michael Wagner, who I DID NOT request to handle my repairs. He rattles off a laundry list of repairs, about 6 items in total, averaging 1600 dollars PER line item. He then tells me that the instrument cluster reported a failure code, and that item alone is 3800 dollars. He then proceeded to play good cop and tell me that there is likely nothing to worry about with the instrument cluster but that I will need a new alternator at a cost of 2800 dollars, combined parts and labor, Air oil separator and necessary hoses, 1600, Steering sensor control, 300, etc... I then told him I needed a bit of time to think about how this was going to be handled, particularly the cost of all of this. It then made me think about trading the vehicle. And then I realized how this scam worked. So anyway, I call Michael Wagner back, and get voicemail. I left him a message to do only the steering sensor calibration (300) and since I needed the air oil separator, Id have the owner of JSE Automotive, change the oil at that time. He then ordered an oil change for the vehicle and a sensor recalibration, which was successful. When I got the vehicle in to Jason Schwab at JSE Automotive, he went off the shop ticket diagnosis, not the email I recieved. I was under the impression that all these things were wrong with the vehicle. I was suspicious about the air oil separator, particularly the price. 800 dollars for parts and 800 dollars for labor for that seemed REALLY RIDICULOUS. So I checked online for the necessary parts. It totaled a little over 175.00 for all of it. Hmm... Later that day, I was told by the owner of JSE Automotive that the vehicle was all done. It troubled me that he found a bad bearing on the water pump, which was missed by Land Rover North Scottsdale. He also found that the clutch on the engine driven cooling fan was inop as well. He also tested the battery, which is something Land Rover service should have found in their inspection process. It had a failed cell. When I asked him if he had replaced the air oil separator, he said... it didnt need it. I asked him if he found any oil in the intake and throttle body, which is what Michael Wagner told me on the phone. It was completely clean, and the hose from the separator running up to the intake was free and clear. Hmm... I call B.S. For the cost of one line item I resolved all of the valid discrepancies found in the shop that were detailed on the garage ticket. If I had gone along with what I was told by Michael Wagner in his email, and the song and dance he did on the phone, I would have wasted at least 6500.00. It makes me wonder how many others he has potentially defrauded in this manner. I have requested Jaguar Land Rover USA to investigate this issue, and may decide to have the county attorney investigate as well. This man has a real ethical issue. More

My husband I went to this dealership "thinking" about purchasing a used Land Rover. We were introduced to our salesman John Puma. BEST LAND ROVER SALESMAN EVER!!!! John is a former lead mechanic about purchasing a used Land Rover. We were introduced to our salesman John Puma. BEST LAND ROVER SALESMAN EVER!!!! John is a former lead mechanic for Land Rover and knows all there is to know about the vehicle, the bad years, the good years and mechanical details that we were happy to learn about. I learned so much about my new vehicle and felt very confident in purchasing with John at the helm. At no time did we feel pressured - in fact John made the whole experience very pleasant. The finance process was painless and we were treated wonderfully the whole time. I absolutely love my vehicle and will be back as a repeat customer of this delearship. If you are in the market for a Land Rover I highly recommend asking to work with John Puma. I know I will be asking for him the next time I purchase a Land Rover. More

Its the 3rd Land Rover I have purchased form Land Rover Scottsdale and i have yet to ever leave dissatisfied. John Parske in Sales has sold me two of my Rovers and sold me one of my BMW's when he was at th Scottsdale and i have yet to ever leave dissatisfied. John Parske in Sales has sold me two of my Rovers and sold me one of my BMW's when he was at that Dealership. John made the new car buying experience pleasant, efficient and not salesy. Everything form the test drive to the pick up of the car was great. We drove the car and then returned only to sign paperwork and leave, no wasted time and no playing that "i have to check with my manager" or "what will it take to get you into that car today" spiel. Highly recommend the service department as well. Michael Wagner my Service contact is fantastic and has always delivered on his promise. Overall I highly recommend this Dealership, actually all of the dealerships in the complex as I have had the same experience at Jaguar, Porsche, VW and Bentley. More