Land Rover Norwood - Service Center

I purchased my car in march if 2019 with Sonny, i had a great buying experience. they gave me a fair price and the sales manager Carolina was very responsive when i had an issue with my water pump. Even th great buying experience. they gave me a fair price and the sales manager Carolina was very responsive when i had an issue with my water pump. Even though, the service department didn’t have a loaner available she found us a car and even brought it to our house saving a our camping trip. I recommend Land Rover Norwood to all of my friends. - Julie Dell More

I purchased three cars from Land Rover in Norwood and I was beyond impressed with my overall experience! I was provided with exceptional customer service from the moment I walked in and to this day they co was beyond impressed with my overall experience! I was provided with exceptional customer service from the moment I walked in and to this day they continue to live up to that quality of service! My sales representative Carol was very friendly and attentive to all of my needs making sure I got exactly what i wanted within the time frame i requested.. she far surpassed all of my expectations! Everyone else I met there were also just as welcoming. I have referred many friends and family to this location and will continue to do so! Thank you all so much for my stress-free car buying experience! More

Very unprofessional is the best way of describing the experience. After establishing a purchase price on a new 2020 Range Rover, and after reviewing the invoice I noticed some irregularities on the invoi experience. After establishing a purchase price on a new 2020 Range Rover, and after reviewing the invoice I noticed some irregularities on the invoice. The pricing of the documents, etching and other normal fees were almost double of any other dealer. They balked when I brought this to their attention, and they agreed to make an adjustment on the purchase price. This is a classic move to inflate the price of the vehicle. We had all but completed the transaction, when a trade in value of a snow plow was needed. We had already agreed on a price on the p/u I was trading in. The "Team Leader" Carolina said she would check to see if she could get me more $ than what they offered me on the plow and would get back to me within the hour. That was the last time I spoke to anyone from that dealer. Our deal was 99.9% done. I had made arrangements to pick up the vehicle and everything, as I was over 200 miles away. The fact that they didn't have the common courtesy to call me back within the hour that they promised to tell me they changed their mind for whatever reason, tells me all I need to know about that organization and how it is run. I have owned my own company for 39 years, so I know a little about professionalism and customer service. These are 2 qualities that this dealership does not possess. I would advise anyone to steer clear of this dealership. If the management operates like this, one can only imagine what the rest of the experience will be like. More

Car is great. You guys made a stellar job on all front. Easy, smart, timely and white glove service.. Impressive.Nothing but great things to say. Thank you! Easy, smart, timely and white glove service.. Impressive.Nothing but great things to say. Thank you! More

Renee is the absolute BEST!! She’s friendly, thorough & so helpful! Would not want anyone else’s help through the car process! She is amazing! so helpful! Would not want anyone else’s help through the car process! She is amazing! More

New Car Service I purchased a new 2019 Discovery Sport one week ago (9/30/19), and the "low battery light, start engine soon" appeared 3 times in 6 days! I texted ou I purchased a new 2019 Discovery Sport one week ago (9/30/19), and the "low battery light, start engine soon" appeared 3 times in 6 days! I texted our salesman, and did not receive a response. My husband brought the car back to the dealership (10/5/19) and we were given a courtesy car. Although, it is not expected to have a brand new car back in for service after less than 1 week, we appreciate the loaner car. More

George to the rescue! Receive detailing service in a timely fashion. However, the wheels had accumulated road dust from where the LR4 had been placed after completion. When Receive detailing service in a timely fashion. However, the wheels had accumulated road dust from where the LR4 had been placed after completion. When presented, it appeared that the LR4 had not been given a final look to make sure it was showroom ready. I couldn't imagine anyone would put those wheels with road dirt/dust on your terrific showroom floor. I'm happy to say George E. rescued the day by having the car returned to the bay, not just for re-treating the wheels, but also for catching an expired inspection sticker. I'm indebted to George, because he's always delivered (since 2010) no matter over the phone, by e-mail & text, or in person. Thank you George. More

Great service It was a great service job and customer service was good. Just wish had more food options in the lobby waiting for the car. Wish the wait was shorter. It was a great service job and customer service was good. Just wish had more food options in the lobby waiting for the car. Wish the wait was shorter. More

Exeptional Roger was a professional top notch service person. Genuinely a caring helpful person. I felt like he was looking Out for my best interest the entire Roger was a professional top notch service person. Genuinely a caring helpful person. I felt like he was looking Out for my best interest the entire time. More

first year maintenance Went to LAND ROVER NORWOOD for the 1st year maintenance, hanlded by George. Everything is so well organised and clearly explained.. I dont know much a Went to LAND ROVER NORWOOD for the 1st year maintenance, hanlded by George. Everything is so well organised and clearly explained.. I dont know much about car machical thing and they made me feel well assured that they are taking good care of everything. They also offered to do the annual inspection at a very reasonable charge of $35 only, which is super convenient for me to complete that together with the maintenance. Waiting lounge is clean and quiet. Service staff are efficient and polite. More