Land Rover Paramus

I do not need all 15 words description in one word is totally, and absolutely outstanding starting from Servet in sales to Mo in tech and Oliver in finance totally, and absolutely outstanding starting from Servet in sales to Mo in tech and Oliver in finance More

Am hopeful this review will get the owner/manager's attention and help me resolve an issue I am dealing with involving Land Rover Paramus and CarFax. Here's what happened: My vehicle was brought to attention and help me resolve an issue I am dealing with involving Land Rover Paramus and CarFax. Here's what happened: My vehicle was brought to Land Rover Paramus on 5/16/2022. As part of this visit, I had asked for an estimate to fix some minor scratches, which estimate was provided, but I turned down the repairs since they did not make sense from a cost to benefit standpoint. I picked up my vehicle on 5/19/2022, which means the vehicle was in Land Rover Paramus's possession from 9:08 AM on 5/16 until I picked up the car on 5/19. I have not requested any other estimate other than the one I received from Land Rover Paramus. On 5/16/2022, when the vehicle was in possession of Land Rover Paramus, a damage report was made to CarFax. My first thought was that maybe something happened to my car while it was in service that no one told me about. I was able to escalate this issue with CarFax and upon investigation, CarFax asked me to pull all my records from the 5/16/2022 service visit to Land Rover Paramus and submit it to them, which I did. CarFax, has now requested a simple letter from Land Rover Paramus to resolve the CarFax issue, stating that I was only provided an estimate and that no repairs were performed with respect to such estimate (which is 100% what happened). With this, they should be able to remove the damage report from my CarFax (which has a meaningful impact on my vehicle's value - which I found out when I was about to trade in my car to Land Rover Englewood (a sister dealership of Land Rover Paramus)). I was told by my service advisor that management at Land Rover Paramus informed him that no such letter can be provided. I reached out to the Service Manager (through the general service email) at Land Rover Paramus, but have not heard back. Am utterly disappointed and almost feel cheated, as if the record was posted to my CarFax to bring down my trade in value. More