I have been looking for a vehicle over two months and probably test drove every single SUV, crossover in the market except Range Rover. Most of my family, my wife's family and my colleagues drive Land Rover, specifically Range Rover.
On Saturday August 24th, I have made an appointment to test drive Range Rover Supercharged at Paramus Dealership.I have found few vehicles on LR CPO website and made sure that vehicles had clean Carfax. Me and my father visited the dealer in the afternoon and greeted by sales consultant, Servet Acar. To be honest, he was by far the most professional sales consultant I have ever met in my life. He was helpful, informative and personable. We test drove the car I liked and agreed on a silver CPO 2016 Range Rover priced at $64,000.
After going back and forth to sales manager's office, we agreed on a price for $61,000. They suggested that APR rates are around 5.99% for 72 months and I decided to get an auto loan myself. I have taken the price sheet home and called Bank of America on Monday morning and got approved little over the amount specified in the price sheet ($66,000). They already talked to BOA for the loan and called my auto insurance and added the car under my policy. I have arrived to dealership little after 7 pm on Monday and went through the specs of the car with a specialist and downloaded and LR Remote App and synchronized the vehicle with my phone.
Afterwards, Sales Manager, Reggie Pierre greeted us with Finance Manager. Reggie said " Well, there was a misunderstanding here; the car is not certified, to get the car certified you need to pay extra $3500. How would you like to pay that difference? " I told him that this car is shown as a certified car on LR CPO website as well as Carfax website . He said " No, when we gave you $3000 discount we took back certification, we just did not tell this to Servet and to you. There was a misunderstanding". I have asked how can a CPO vehicle can be uncertified when discount is applied to deal? I have told him that this is very unprofessional, they made me have a hard inquiry on my credit history and put the car under my insurance. On top of that, I left work early to pick up car and lost my production for a half day. I told him that I will follow up with this situation. Sales Manager, Reggie told me that I should not waste thousands of dollars on attorney and pay for certification instead. He was very disrespectful! I told him that I will not go for this vehicle anymore. What does he tell me ? " I do not care!" Finance Manager and my dad both heard him saying that. Yes, he did say that. This is truly unbelievable! I have three college degrees and I am a health care professional. I have never seen such unprofessionalism in my life. He should work for other automakers but not for Land Rover because he does not treat clients like clients but rather sees them as a number.
I am a dentist and I had a patient scheduled for afternoon appointment on that same day for $8,000 treatment and the patient really wanted to start the treatment. Unfortunately, I had to reschedule to pick up the car assuming everything was okay. I don't even know if that patient will return because the patient was not happy about not starting on that day.
Now I have a hard inquiry in my credit history, the vehicle was insured under my auto insurance policy and I lost a production because I had to leave the work early.