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Land Rover Paramus
Paramus, NJ
268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 268 reviews
June 18, 2015
Excellent service This was our first purchase at Land Rover and it was an excellent experience. Our sales consultant was Trevor Brennan and from our first call to the d This was our first purchase at Land Rover and it was an excellent experience. Our sales consultant was Trevor Brennan and from our first call to the dealership inquiring about the Range Rover he was very thorough and helpful through out the whole process. We felt very comfortable working with him on our trade in and new purchase. He was able to answer all of our questions and helped guide us through the process without us feeling pursuided in anyway. He followed up with us after our purchase and we couldn't be happier with our new vechicle. We would recomend him and this dealership to anyone. More
by CassJohn
Employees Worked With
Tom Pasquale, Trevor Brennan
June 15, 2015
The BEST service I have ever had I recently visited Prestige to consider a new purchase. I had a wonderful experience starting from how I was greeted at the entrance up to and includ I recently visited Prestige to consider a new purchase. I had a wonderful experience starting from how I was greeted at the entrance up to and including the day I picked up my new F7. In a climate where so many companies preach customer service, very few can actually produce it. I would like to congratulate you and your team at Prestige on providing excellent customer service, knowledge of your product and attention to detail. All of which resulted in my purchase of a new luxury vehicle. When someone is considering a substantial expenditure they have an expectation of being treated in a special way. I thank you for making me feel special and valued as a customer. The General Sales Manager Bill Gonyea makes it almost impossible to imagine purchasing a car from anywhere else. Ask for him you won't be disappointed! More
by allisonr
Employees Worked With
Bill Gonyea
April 23, 2015
Stay away from this dealership By far the worst service I have ever received in my life! Salesman is a complete liar. Save your self the hassle of dealing with this xxxxxxx. By far the worst service I have ever received in my life! Salesman is a complete liar. Save your self the hassle of dealing with this xxxxxxx. More
by Nyswag
Employees Worked With
Servet Acar
March 20, 2015
HORRIBLE! I wish I could give them no stars. The service department NEVER returns phone calls. Called three times leaving 3 messages and still no call back. Bro I wish I could give them no stars. The service department NEVER returns phone calls. Called three times leaving 3 messages and still no call back. Brought my truck Into Paramus with an issue with lights on my dash and truck losing power while driving with my 2 ys old son in the car, and had it serviced and "fixed" . Not even two weeks later, the same issue happened again. I brought it back to Paramus land rover and they checked it again, and so called "fixed" the problem AGAIN! Mind you, every time I brought the truck in, they kept it for a week or so at a time. A few months later, I brought the truck in again, and found out now that I'm having fuel injector issues. I explained to them In the beginning and told me I needed injector seals. Now this time, they're telling me the injectors are still leaking. Im thinking that since they worked on my truck prior to this, I brought up the issue with the injector seals and they told me it has nothing to do with what they did. If the seals were replaced a few months ago. Why would they be leaking?!?! I got charged 3900$ and they kept my truck for two weeks WITHOUT a loaner, since they refused to give me one. Got the truck back, not even 15 miles later, the same lights on my dash came back up again. Tried to drive the truck back to the Paramus dealer the next day, and the truck wouldn't move. It has NO power and I had to have it towed. Dropped it off AGAIN, and against, NO LOANER, bc they refused to give me one again, and another two weeks without my truck. Or any vehicle for that matter. Got the truck back mid November and now again, here we are in March, the same lights are on my dash AGAIN!!!!!!! Made another appointment with Paramus, talked to the service advisor and she told me they're going to charge me $134 an hour to check and diagnose the truck. Tried to explain to them that this is the 4th time with the SAME issue with my truck and they still wanted to charge me to "look at it". Everything that happened with my truck, I have kept videos and photos, along with videos of the service department advisor and head service manager telling me the parts they used have a 12 month or 12000 mile warranty. I havent even pwned the truck for a year yet. But look at that, they won't honor their warranty. That's ok, I have it all on video. So, I decided to take it to Paul miller land rover in parsippany and had them diagnose my truck, to tell me it's the SAME exact parts that Paramus changed that's causing my issues. I wish they'd understand I am driving with my 2 year old son in the car, and god forbid the truck starts acting up with my son in the car, causing an accident, WHOS RESPONSIBLE???? More
by JayCJ
Employees Worked With
Maribel Ramirez
January 19, 2015
Very disappointed !! Salemen are liar and we were treated in a very unprofessional manner after the purchase. As an Range Rover dealer I expected the best customer se !! Salemen are liar and we were treated in a very unprofessional manner after the purchase. As an Range Rover dealer I expected the best customer service and professionalism . But that was not the case . More
by Connie
Employees Worked With
Michael Cooper
December 14, 2013
I recently had a service on my LR2 done at Prestige Land Rover. As usual the service was excellent. It started with an easy service scheduling call on the phone. A quick and painless drop-off process and Rover. As usual the service was excellent. It started with an easy service scheduling call on the phone. A quick and painless drop-off process and pickup of the loaner vehicles. My car was returned as planned and everything was done to my satisfaction. I've bought 4 cars from Prestige Land Rover and there is a reason why....best after sales service I've ever experienced. Later Howard More
by Bajanboy
Employees Worked With
Chris Glemboski
October 31, 2013
Just purchased my first Jaguar and my Salesperson Burt along with the rest of the Prestige staff made it a pleasurable experience. I will be definitely be a repeat customer. along with the rest of the Prestige staff made it a pleasurable experience. I will be definitely be a repeat customer. More
by EarljG
Employees Worked With
Burt
October 09, 2013
I received a great Loaner Car. I took the car in for body work and the car looked great when completed and was done on time. The car was returned with a car wash. work and the car looked great when completed and was done on time. The car was returned with a car wash. More
by RLieb13
Employees Worked With
Nick, Body Shop Manager
October 04, 2013
There are only few words available to describe the There are only few words available to describe the fantastic, exceptional experience I have had at Prestige Jaguar Land Rover for the past 10 years. There are only few words available to describe the fantastic, exceptional experience I have had at Prestige Jaguar Land Rover for the past 10 years. They are simply the best in every aspect from price to accommodating their customer to quality of work again I repeat the BEST BEST BEST in the industry. Victor Zero Susan miller More
by vzfactor
Employees Worked With
Phil Beluga
October 03, 2013
Friendly, communicative and customer centric service department. This was our first service with dealer and it surpassed our expectations! Wonderful experience would recommend. Thank you! department. This was our first service with dealer and it surpassed our expectations! Wonderful experience would recommend. Thank you! More
by Pkdeitz
Employees Worked With
Troy
