Land Rover Redwood City

Easy booking, great loaner, great service completed on time. Mara is the best in the business. Car washed too! time. Mara is the best in the business. Car washed too! More

The service is always efficient and friendly. I transferred to Redwood City vs San Jose Land Rover for better customer service. I transferred to Redwood City vs San Jose Land Rover for better customer service. More

I recently worked with Lance regarding the service of my RR Velar. I brought it in due to a check engine light issue…which they identified and resolved…along with working with me on the final cost being I h RR Velar. I brought it in due to a check engine light issue…which they identified and resolved…along with working with me on the final cost being I had some concern as to the work needed with relatively low miles on my car. When I picked up my car the following day, it had been washed, vacuumed and detailed which always makes any service experience more tolerable. I feel Lance and the Service Team in general are very professional and their customer service is impeccable! They will now be my go to RR dealership when needed! More

Mara went above and beyond to make sure my check engine light was addressed and fixed so that I felt safe driving my car. Amazing service!! light was addressed and fixed so that I felt safe driving my car. Amazing service!! More

I got my car back to Land Rover of Redwood City, for services , luckily Ernesto, took car of my car , he’s very nice, it’s been working there many years, super knowledgeable! It looks like everything services , luckily Ernesto, took car of my car , he’s very nice, it’s been working there many years, super knowledgeable! It looks like everything got checked & up date it ! I made sure I got my whole morning off , because I waited there for the service, good thing Ernesto try hard but to keep me there too long. Thank you again! More

Always have been taken care of very professionally with my needs. Would recommend for sales or service. my needs. Would recommend for sales or service. More

Up Dated review. I purchased a 2019 Cadillac Escalade from them in May of 2023. I was told that the car was checked out and ready to go. I paid cash and when I was w I purchased a 2019 Cadillac Escalade from them in May of 2023. I was told that the car was checked out and ready to go. I paid cash and when I was with the financial officer, I questioned a dent insurance that was included in the price of the car and said I didn’t want it and I was told that all sales included this insurance and was led to believe that if I wanted the car I had to pay for the insurance. The cost of the insurance was $995.00. I was also over charged $562.85 in sales tax. When I discovered the sales tax over charged and brought it to the attention of the sales manager Eric, it was refunded. After bringing up what I was told about the dent insurance it was also refunded. Upon driving home, I realized there was something really wrong with the suspension on the car. I live 150 miles from this dealer so I took the Escalade to the local Cadillac dealer and it was found that the right rear shock and the left front strut were seized up. Both had oil all over them. For the car to be safe to drive they had to be replaced. The repair was $4531.71. The shocks and struts have electronic ride control built in and are therefore rather expensive. I called Eric and ask if they would pay for the repair because I was told by them the car was completely checked out. In the end Eric said that they would pay me $500.00 towards the repair. After numerous calls and promises I have yet to receive the $500.00. After nine months I have given up. 03/07/2024 Thank you, Erick and Terry! I have received the $500.00 check. I have raised my review from two stars to four stars. I cannot give five stars because I feel the issue should have been caught by the service dept. When I arrived at the dealership to pick up the car, I was greeted by Darren James whom I had dealt with on the phone. I had purchased the car over the phone. Darren and the staff at Land Rover Redwood City made me feel very welcome. I always felt like Erick was on my side, but did not have the final say on the repair refund. Response from the owner a day ago Steven, we humbly apologize for the delay in getting your check to you. I have no idea what may have happened to the first check, but I've gotten with Erick and he has resubmitted the request. It has been approved and sent to our finance office to be cut. We have requested that it be expedited so it will be sent 2-day FedEx. Depending on when it gets picked up, you should have your check by Thursday or Friday. Thank you so much for your patience. Terry Collins - Customer Experience Team Lead - terry.collins@swickard.com More

Marvin awesome sales guy straight shooter and extremely attentive. Abdullah great and does what he can to please. Service team always friendly and accommodating. attentive. Abdullah great and does what he can to please. Service team always friendly and accommodating. More

The team at Land Rover Redwood City was incredibly helpful. They were kind, patient, and very supportive when I threw all my questions their way. The sales team was very professional and went out of helpful. They were kind, patient, and very supportive when I threw all my questions their way. The sales team was very professional and went out of their way to answer all my questions. They showed me cars that fit within my requests and gave me the time I wanted to look at them, and go through the specs of the car. It was a great experience and the team was awesome. More