Land Rover Scarborough

I purchased a vehicle from Land Rover Scarborough and what should have been a positive experience has turned into one of the most frustrating customer service situations I’ve dealt with. A second key is what should have been a positive experience has turned into one of the most frustrating customer service situations I’ve dealt with. A second key is necessary for me to travel with my senior dog and was agreed upon before the sale was finalized. After the sale, Corey contacted me on Facebook Messenger around 10:30 at night, asking me to pay hundreds of dollars toward a second key that was already owed with the vehicle. That alone felt incredibly unprofessional. Since then, the process has dragged on for weeks. I was finally told by Land Rover to schedule an appointment at Audi Bangor to have the key handled, arranged my day around it, showed up on time, and Audi even took my vehicle in. Only then did they discover the key had not been ordered or paid for by Land Rover Scarborough. I left without the key, after wasting my time on an appointment that never should have been scheduled without the dealership doing its part. Now I’m being told that once the key is actually ordered and paid for, it may take another two weeks to arrive. Which means this delay is effectively starting over because they failed to handle it properly when they were supposed to. Even in their own response, they admitted they dropped the ball. This has soured the entire experience of buying this vehicle. Adding to the mess, I was sent a link to photos of the vehicle from Goodwin Chevrolet in Oxford. That’s where I made the two and a half hour drive, only to learn the car was an hour south in Scarborough. No one clarified that, and it wasted even more of my time. Once the sale was done, the follow-through was poor, communication was frustrating, and I was left chasing something that should have been handled correctly from the start. I would not recommend this dealership based on my experience. A dealership shouldn’t be asking for money through Facebook Messenger late at night or sending customers to appointments that can’t be completed because they didn’t do their part. As I write this I still do not have a confirmed appointment for the second key. More

Whenever there's a problem with either of our vintage Jaguar sports cars, no matter how weird or abstruse, the mechanics at this dealership find the problem and fix it. And at a reasonable price. Jaguar sports cars, no matter how weird or abstruse, the mechanics at this dealership find the problem and fix it. And at a reasonable price. More

Brian is the best! Brian is the best! Brian is the best! Brian is the best! Brian is the best! Brian is the best! Brian is the best! Brian is the best! Brian is the best! More

Great service and accommodating. Brian was great as always. Thank you . Very easy to deal with Brian was great as always. Thank you . Very easy to deal with More

Excellent attention to customer service and technical detail… Pointed communication throughout and all service completed in a timely manner… Very satisfied! detail… Pointed communication throughout and all service completed in a timely manner… Very satisfied! More

The best service department in the Range Rover universe. Love the video walk thru by the technician servicing the vehicle. Love the video walk thru by the technician servicing the vehicle. More

Brian is very thorough with explaining all procedures that have been done on my vehicle. He’s very friendly and knowledgeable. that have been done on my vehicle. He’s very friendly and knowledgeable. More