Until today I was not completely sure what was happening with my 2017 Range Rover car until I went to service (Land Rover South Dade) dealers and repo
Until today I was not completely sure what was happening with my 2017 Range Rover car until I went to service (Land Rover South Dade) dealers and reported my vehicle to the assigned service manager, Richard Valdivia, an excellent person and very attentive. He discovered, while doing the annual checkup, that the front camera of the car had never worked, he reported this to the technician and head of service in that dealership, Jose Mojeda, who claimed that the camera was broken due to a large frontal impact on my vehicle, a diagnosis that took me by surprise since the car was brand new and did not have any mark or bump, after many days with a rented Chevrolet Cross I was told I had to pay $ 603.00 for the camera to be fixed and I did not believe this was right so I called Land Rover USA and an investigation was done where it was decided that I should seek a second opinion at other dealerships.
Days later I had an appointment at Land Rover fort lauderadade, it took me 55 minutes to get there.
There I was greeted by attentive and responsible people, who had no debt or commitment to me, who had not sold me the car, had never met me, but their kindness and professionalism surpassed everything and Mrs. Karin Vargas and Mr. Mike Kennom fixed the problem for me in less than 15 minutes. The camera was not broken, it was simply disconnected, as I had said it had never worked, and it only cost me a “thank you” and my thanks once again goes out to that team of professionals from LAND ROVER FORT LAUDERDALE.
It's shocking that the service and management of Land Rover South Dade is so poor and that it puts a high-end car firm such as Land Rover so far below the bar of excellence and service that is expected.
I want to include that the man that sold me this car, Rene Lopez spoke several times with the manager of Land Rover South Dade and the manager was adamant that the camera was broken and not simply disconnected, as it was in actuality.